Graduate Student Services Coordinator

About the Opportunity

Job Summary

The Khoury College of Computer Sciences seeks an energetic, self-starter to serve a growing population of graduate students at a dynamic and fast-paced university. The Graduate Student Services Coordinator provides professional support to the Assistant, Associate, or Director of Graduate Student Services in the Khoury College of Computer Sciences.

The position supports graduate program administrative activities, including advising students on academic, curriculum, and registration matters; serving as a liaison between the Graduate School and University offices that handle matters pertaining to graduate students; attending relevant committee meetings; maintaining the graduate student database using Salesforce, Banner, and Navigate; and preparing reports and analyses for the Director of Graduate Student Services, Master of Science Program Directors, and the Graduate Faculty

Committee.

Key Responsibilities & Accountabilities

• Support Graduate School Activities (70%)
• Advise a caseload of 300-400 master’s students in computing programs on course selection and planning, registration procedures, and college, campus, and University resources
• Monitor student performance in courses and serve as a liaison among students, faculty, and other offices to support students who are struggling academically or personally
• Organize special projects, including student social gatherings, student town hall meetings, and graduate advising workshops
• Support the implementation of college and University policies and procedures through advising communications to students from enrollment through graduation
• Support the registration process for master’s students and work closely with the Director of Operations to process registration updates and forms
• Provide support to the Assistant, Associate, and/or Directors of Student Services on overall student support strategies and the implementation of new initiatives
• Liaison Between the Graduate School and University Offices or Network Campus Administration (10%)
• Serve as liaison with the Office of Global Services (OGS) on visa matters, including approval of Form I-20 documentation, visa extensions, Curricular Practical Training (CPT), and Optional Practical Training (OPT)
• Serve as liaison with Khoury College co-op coordinators or network career development advisors to verify and approve students for graduate co-op
• Graduate Student Services Special Projects (20%)
• Coordinate and implement student services projects on campus, which may include teaching assistant hiring, student club support, the apprenticeship program, or student ambassador support

Minimum Qualifications

• Required
• Bachelor’s degree
• Two to three years of experience, preferably in a higher education setting
• Experience using spreadsheets and databases
• Experience working with a diverse student population; approximately 80% of the graduate program population are foreign nationals
• Strong written and verbal communication skills
• Ability to work independently and as a member of a team
• Preferred
• Master’s degree
• Required Documents
• Resume
• Position Type
• Student Services
• Additional Information
• Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
• Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
• All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Expected Hiring Range:

$53,470.00 - $73,521.25

With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.