Associate Specialist

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally.

We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule : Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.


 The Opportunity

The Trading and Client Service Representative is responsible for providing exceptional customer service to clients in matters dealing with trading. This position will provide clients general information regarding complex questions regarding mutual fund accounts, fund policies, practices and services via telephone and written correspondence. Strong Customer Service, Relationship Building and Communication are essential in this role.

The ideal candidate will have 2-5 years' experience with proven experience in a Financial Brokerage Services industry.

 The Work Itself

Directly responsible for placing trades for customers over the telephone using desktop trading products.

Provide assistance to online customers by answering phone calls and responding to emails and Live Chats.

Placing and/or facilitating execution of customer orders, resolving complex customer trading issues.

Work with margin accounts and review buying power as well as maintenance levels.

Assist customers with complex and advanced orders or with account questions; respond to customer inquiries on related issues; troubleshoot basic technical problems.

Process information associated with clients account, research more complex issues to correct/minimize problems.

Service internal requests and maintain inventories positions to insure the firm is not at any undue risk.

Provide excellent customer service in a professional manner.

May be requested to partner with support and/or operations teams to perform requirement gathering or assisting in development of applications to improve accuracy and efficiency in the trading service environment.

Understand, comply, maintain and reinforce regulatory and firm policies and procedures/guidelines.

Proven expertise in Microsoft Desktop Operations systems (Windows 7, WindowsXP, Mac OS X).

Proven experience in desktop trading tools.

The Qualifications We’re Looking For Knowledge: FINRA Series 7 - 63 or 66 licenses required.

Ability to communicate effectively over the telephone/email and establish credibility and trust with a variety of clients.

2-5 years of prior investment or operations related experience.

Solid understanding and exposure to financial service/trading industry.

Solid Understanding of trading platforms.

Experience with Microsoft Office Suite (Word, Excel, Outlook, Power Point) and Internet.

Ability to work independently and with a team to handle all issues while working under strict time constraints.

Ability to work in high-pressure environment with strict SLA's and deadlines.

Detail and results oriented and able to prioritize tasks in a multi-task environment.

Experience in leveraging organizational skills to support client needs, focusing on execution, accuracy and efficiency.

Experience processing client service requests a full service retail brokerage environment.

Strong communicator who can effectively process constructive feedback while always keeping the corporate and end user goals in mind.

Excellent oral and written communication and strong desire to provide an exceptional customer experience.

Able to exercise independent thought and judgment and adapt to new tasks with little notice.

Must be confident and credible over the phone and in person.

Minimum 2-3 years in client related support in the financial services or brokerage retail environment or related industry.

Solid interpersonal skills are required.

Knowledge or experience working in financial services and/or other regulated environment is a plus.

Bachelors Degree or equivalent business experience.

• 
 Minimum Qualifications
• 0+ years of experience
• FINRA Series 7 - 63 or 66 licenses required
• High school Diploma or GED equivalent
• 
 How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).

Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.

Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.

Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.

To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf


 Who We Are :

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com .

In accordance with the Americans with Disabilities Act, if after review of the position expectations, you believe that you may need a medical accommodation to fulfill the duties of this role, please email hrpolicy@ally.com with details of your accommodation request.


 Base Pay Range

$62,000.00 - $75,000.00
 An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.


 Incentive Compensation:

This position is eligible to participate in a variable incentive plan.