Trade Compliance Analyst II

ROLE OVERVIEW

The Trade & Compliance Specialist processes Move Order Requests (MORs) raised from the client's and third-party warehouses across multiple locations and ensures that every shipment's commercial and trade documentation is in place and compliant with shipping practice.

The role carries the deep trade-compliance expertise behind the operation — managing customs clearance, ATA Carnets, dangerous goods, brokerage performance and emerging-markets shipping research — on a 24x5 hybrid model that combines onsite presence with remote processing.

Day to day, the specialist reviews and approves commercial invoices, manages location codes within the client's commercial-invoice tooling, resolves inbound shipments stuck at customs, and produces the monthly compliance reporting and audit tracking the service requires — all in line with the logistics & compliance handbook. The role partners with Order Management, logistics and the client's compliance point of contact, escalating regulatory questions where a ruling is needed.

KEY RESPONSIBILITIES

• 1.  Move Order Request (MOR) Processing
• Manage and process Move Order Requests (MORs) and supply-chain portal requests from initial receipt through to confirmed delivery by the carrier
• Review Order Form entries in the relevant order systems for correct entities, Incoterms and shipment details, and update order status for non-inventory shipments via the client's ticketing system.
• Track and update fulfillment statuses for non-inventory shipments within the enterprise ticketing and order-tracking tools.
• Monitor backlogs to proactively flag delayed shipments, identify transit issues early, and initiate swift corrective actions.
• 2.  Trade Documentation & Compliance
• Review and ensure all commercial documents connected with MORs are present and compliant with shipping practice, creating manual trade documents where needed.
• Review and approve commercial invoices generated for the various order types.
• Process, coordinate, and manage ATA Carnets globally to facilitate temporary cross-border movements of corporate hardware and demonstration equipment.
• Draft manual trade and customs clearance documents when automated system pipelines face data errors or exceptions.
• Conduct proactive regulatory research into shipping laws, import/export restrictions, and tax liabilities for new or expanding global delivery locations.
• 3.  Customs & Dangerous Goods
• Act as the primary escalation point to coordinate, troubleshoot, and resolve international inbound shipments blocked or held at global customs borders
• Govern and approve the shipment of hazardous or restricted commodities (specifically lithium-ion batteries) globally, providing strict packaging, safety labeling, and carrier declaration guidance
• Maintain strict database accuracy by managing location-code data and regional entity mappings within the commercial-invoice tooling.
• 4.  Brokerage, Reporting & Continuous Compliance
• Compile brokerage performance metrics, track transportation costs, and maintain a country-by-country compliance audit ledger to support internal audits. Maintain brokerage performance reports and manage transportation cost and performance reporting as requested.
• Generate and present monthly reports — tickets and bugs resolved, average resolution and acknowledgment times, logistics-documentation updates, and the country-compliance audit tracker.
• Assist the compliance manager in developing and maintaining transportation programs across regions, and provide location-code management within the client's commercial-invoice tool.
• Comply with the processes, procedures and instructions set out in the logistics & compliance handbook, and identify and escalate system performance issues to the local support team.
• PERFORMANCE & SERVICE LEVELS
• Indicative performance targets for the role; final service levels are confirmed on engagement and measured by location per service line.
• Ticket Response by Priority: respond within 1 hour for P0 (urgent/high), 3 hours for P1 (normal), and 6 hours for P2/P3/P4 (low), across all regional tickets and bugs in scope.
• Assignment Accuracy: maintain correct HS codes, ECCN designations and Certificates of Origin on ≥99% of in-scope hardware shipments.
• Customs Compliance: keep 100% of shipments compliant with the client's policy and customs law, evidenced through the audit tracker.
• Reporting Cadence: deliver monthly performance and compliance reports on time, with the country-compliance audit tracker kept current.
• TOOLS & SYSTEMS
• ERP Platforms: SAP (specifically Procure-to-Pay, Materials Management, and Trade Processing modules).
• Global Logistics & Order Tools: Enterprise order-management systems, global carrier booking consoles (FedEx, DHL, freight forwarders), and warehouse portal interfaces.
• Compliance & Invoicing Tooling: Automatic commercial-invoice generators, centralized location-code registries, and compliance database trackers.
• REQUIRED SKILLS & EXPERIENCE
• Mandatory
• 3–7+ years of experience in international trade, customs compliance, global logistics, or cross-border supply-chain operations.
• Expert-level command of global import/export regulations, Harmonized System (HS) classifications, ECCN codes, Incoterms (DDP vs. DAP), and Importer/Exporter of Record (IOR/EOR) liabilities.
• Proven experience reviewing commercial invoices and creating compliant international trade paperwork across EMEA, APAC, LATAM, and AMER regions.
• Hands-on experience interpreting transport regulations for dangerous goods and hazardous cargos (specifically IATA/ADR battery compliance.
• Commercial-invoice review and trade-documentation experience across multiple jurisdictions.
• Clear English communication and audit-ready documentation discipline.
• Preferred
• Licensed customs-broker exposure or formal customs training.
• Dangerous Goods (IATA / IMDG) certification.
• Experience using SAP Trade/Logistics modules, international shipping portals, and automated commercial-invoice generators.
• Emerging-markets trade experience and familiarity with global order-management and trade systems.