Human Resources Assistant, Benefits | Human Resources

Organization Overview

The Human Resources team at The Rockefeller University supports the University's academic and administrative communities through talent management, academic appointments, employee wellness and benefits, policy administration, employee relations, immigration, and other strategic HR initiatives. We are committed to delivering exceptional service and fostering an environment that supports our employees and the scientific community.

Overview

Reporting to the Director of Benefits, the Human Resources Assistant works collaboratively with the Benefits team to provide administrative and operational support for the University’s benefits programs. The Assistant helps members of the University community, including employees and retirees, access benefits information; maintains accurate records; and supports timely processing and communication.

This early-career opportunity is well suited to someone interested in building expertise in employee benefits and HR operations. The successful candidate will bring strong attention to detail, a service-oriented approach, and dependable follow-through, along with an eagerness to learn benefits programs, processes, and systems.

Responsibilities

Responsibilities include, but are not limited to:

• Serve as a welcoming and responsive first point of contact for benefits inquiries, providing routine information and directing complex or sensitive questions to the appropriate team member. Perform a variety of administrative duties, including data entry, document preparation, record maintenance, transactional processing, and office ordering. Provide front desk coverage as required.
• Support benefits enrollment and related administrative processes by collecting and reviewing documentation for completeness, entering information accurately, and tracking outstanding items. Maintain benefits records and prepare correspondence, forms, reports, and other materials with careful attention to accuracy and confidentiality.
• Coordinate with Payroll and other University offices to support accurate benefits-related updates and timely processing.
• Update the benefits website content and assist in preparing and distributing notices, mailings, and other communications to employees, students, and retirees.
• Assist with open enrollment, benefits information sessions, new hire orientation, wellness activities, and other Benefits team initiatives.
• Track requests, deadlines, and assignments; follow through on outstanding matters; and communicate promptly when clarification or assistance is needed.
• Handle sensitive personal and benefits information with discretion and exercise sound judgment in accordance with University policies and procedures.
• Onsite presence is required.
• Participate in special projects and provide administrative support across HR functions as departmental priorities evolve.

Qualifications

• REQUIRED QUALIFICATIONS: A bachelor's degree is required, including at least one (1) year of human resources, administrative, customer service, internship, or related experience.
• The successful candidate will demonstrate: Exceptional attention to detail and organizational skills. Strong written and verbal communication skills.
• Professionalism, discretion, and sound judgment when handling confidential information.
• A proactive, customer-service-oriented approach and a willingness to take initiative.
• Flexibility and adaptability, with an eagerness to learn new concepts, systems, and responsibilities.
• Ability to manage multiple priorities in a fast-paced environment and follow through on assignments.
• Proficiency with Microsoft Office applications.
• Ability to work effectively and collaboratively with individuals from diverse backgrounds and across all levels of the organization.

PREFERRED QUALIFICATIONS:

• Prior experience with Oracle E-Business Suite, iCIMS, or other HR systems is preferred.
• The Rockefeller University is an equal opportunity employer. Qualified applicants will be considered for employment without regard to legally protected characteristics, including, but not limited to, protected veteran status.
• The salary of the finalist selected for this role will be determined by various factors, including but not limited to organizational budgets, qualifications, experience, education, licenses, specialty, and training. The hiring range provided represents The Rockefeller University's good-faith and reasonable estimate of the range of possible compensation at the time of posting.

Responsibilities

Responsibilities include, but are not limited to:

• Serve as a welcoming and responsive first point of contact for benefits inquiries, providing routine information and directing complex or sensitive questions to the appropriate team member. Perform a variety of administrative duties, including data entry, document preparation, record maintenance, transactional processing, and office ordering. Provide front desk coverage as required.
• Support benefits enrollment and related administrative processes by collecting and reviewing documentation for completeness, entering information accurately, and tracking outstanding items. Maintain benefits records and prepare correspondence, forms, reports, and other materials with careful attention to accuracy and confidentiality.
• Coordinate with Payroll and other University offices to support accurate benefits-related updates and timely processing.
• Update the benefits website content and assist in preparing and distributing notices, mailings, and other communications to employees, students, and retirees.
• Assist with open enrollment, benefits information sessions, new hire orientation, wellness activities, and other Benefits team initiatives.
• Track requests, deadlines, and assignments; follow through on outstanding matters; and communicate promptly when clarification or assistance is needed.
• Handle sensitive personal and benefits information with discretion and exercise sound judgment in accordance with University policies and procedures.
• Onsite presence is required.
• Participate in special projects and provide administrative support across HR functions as departmental priorities evolve.

Qualifications

• REQUIRED QUALIFICATIONS: A bachelor's degree is required, including at least one (1) year of human resources, administrative, customer service, internship, or related experience.
• The successful candidate will demonstrate: Exceptional attention to detail and organizational skills. Strong written and verbal communication skills.
• Professionalism, discretion, and sound judgment when handling confidential information.
• A proactive, customer-service-oriented approach and a willingness to take initiative.
• Flexibility and adaptability, with an eagerness to learn new concepts, systems, and responsibilities.
• Ability to manage multiple priorities in a fast-paced environment and follow through on assignments.
• Proficiency with Microsoft Office applications.
• Ability to work effectively and collaboratively with individuals from diverse backgrounds and across all levels of the organization.

PREFERRED QUALIFICATIONS:

• Prior experience with Oracle E-Business Suite, iCIMS, or other HR systems is preferred.
• The Rockefeller University is an equal opportunity employer. Qualified applicants will be considered for employment without regard to legally protected characteristics, including, but not limited to, protected veteran status.
• The salary of the finalist selected for this role will be determined by various factors, including but not limited to organizational budgets, qualifications, experience, education, licenses, specialty, and training. The hiring range provided represents The Rockefeller University's good-faith and reasonable estimate of the range of possible compensation at the time of posting.