Referral Coordinator

About Dreem Health, by Sunrise

Dreem Health is America’s leading digital sleep clinic. Powered by Sunrise’s technology, Dreem Health makes sleep care simple — replacing long waits and in-lab sleep studies with home-based testing, expert telehealth visits, and personalized treatment plans that are easy for patients to follow. We’re fixing the broken sleep care journey and helping more people get the care they need — from home, on their schedule.

Your Opportunity

Reporting to the VP of Provider Partnerships, the Referral Coordinator is the first point of contact for patients entering the Dreem Health care journey. You will manage all incoming referrals from providers, ensure accurate and timely processing in our systems, and deliver high-quality patient communication with empathy and clarity. This role is highly operational, repetitive in nature, and mission-critical — you ensure every referral moves smoothly from first contact to scheduled appointment.

You will work cross-functionally with Care Coordination, Clinical, Field Marketing, and Operations teams to keep referral workflows consistent, documented, and efficient.

This role is perfect for someone who thrives in a fully remote environment and enjoys a stable, repeatable workflow where consistency truly pays off. You’ll have real autonomy and ownership over your daily process, while playing a meaningful part in improving patients’ access to high-quality sleep care. If you’re someone who finds fulfillment in structure and the ability to work independently while supporting a mission that genuinely helps people, this role will feel both rewarding and grounded.

What You'll Do

• Referral Intake & Processing
• Receive and process all incoming referrals via fax and email
• Upload referral documents and patient information into internal systems
• Validate referral completeness, flag missing information, and follow up when needed
• Maintain accuracy and consistency across CRM and EHR documentation
• Patient Communication
• Call every patient immediately after a referral is received
• Follow standardized scripts to explain next steps and schedule appointments
• Conduct follow-ups for no-shows, cancellations, and rescheduling needs
• Deliver exceptional customer service with empathy, clarity, and professionalism
• Workflow Execution
• Follow structured, repetitive day-to-day processes with precision
• Document every patient interaction with strong attention to detail
• Multitask across systems while maintaining speed and accuracy
• Build, optimize, and maintain workflows and the tools that support them
• Collaborate with teammates and escalate operational issues when necessary
• Required qualifications
• 3 to 4 years of referral coordinator experience
• Experience in healthcare or startup environments
• Sleep-related experience is a plus
• Strong people skills and communication skills
• Ability to collaborate cross-functionally
• Strong problem-solving skills and ability to identify both issues and solutions
• Excellent documentation habits; highly organized and detail-oriented
• Ability to multitask in a fast-moving operational environment
• Customer service mindset
• Experience with VOIP calling tools such as Aircall or 8x8
• CRM experience required (HubSpot preferred)
• This role may require occasional travel (approximately 1–2 times per year) for team gatherings, training, or company events.

About Our Team

At Sunrise Group, we’re tackling real sleep health challenges that affect millions. We keep things clear and simple ✨, value trust and collaboration 🤝, and lead with optimism and compassion 🌞. These values guide everything we do. If you’re looking for the autonomy to take ownership of your work, make an impact, and be part of a team where ideas move fast and everyone has a voice, Sunrise might just be the right fit.

What We Offer

• Fully remote work environment
• Meaningful work that directly improves peoples’ lives
• Be part of an international team across the US, Paris, Belgium
• 1-2 team gathering a year
• Comprehensive health benefits (medical, dental, vision)
• 401(k) with company match
• 20 days PTO + 10 paid holidays + paid sick leave
• Internet and phone reimbursement for remote employees