Patient Representative - Dental Clinic

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Closing Date:

11/18/2026

Type of Position:

Clinical Staff - Nursing

Job Type:

Regular

Work Shift:

Day Shift (United States of America)

Sponsorship Available:

No

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks ( available for benefits eligible positions only ):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the   Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy.

Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu .

Department:

UAMS | ICE | CORE PA Oral Health Staff

Department's Website:

Summary of Job Duties:

The Patient Representative is responsible for verifying insurance benefits, processing authorizations and pre-certifications, developing and implementing denial avoidance plans, and working appropriate registration and billing work queues. The patient representative is expected to demonstrate competency in the job elements of all the levels of the Access Coordinator positions.

Qualifications:

Minimum Qualifications:

• High School Graduated, GED or Formal education equivalent 4 Years experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling
• Associate Degree plus 2 years of experience in customer service, call center, business office administration, registration, billing or scheduling.

Preferred Qualifications:

• Bachelor's degree in business, healthcare or related.
• Experience working in a healthcare environment.
• Eaglesoft experience and previous dental experience

Qualifications Equivalencies:

Additional Information:

Job Requirements:

Verify patient insurance eligibility, benefits, and coverage for scheduled and upcoming healthcare services.

Review insurance policies to determine coverage limitations, exclusions, deductibles, copayments, and coinsurance.

Obtain and validate prior authorizations and referrals for medical procedures, treatments, and services.

Contact insurance companies to resolve complex eligibility, benefit, and authorization issues.

Identify potential coverage problems and communicate financial responsibilities to patients.

Research and resolve insurance discrepancies to prevent billing delays and claim denials.

Review coordination of benefits and identify primary and secondary insurance coverage.

Maintain accurate insurance information and documentation within electronic medical record systems.

Collaborate with scheduling, registration, billing, coding, and clinical departments to ensure proper patient coverage.

Monitor authorization status and follow up on pending or outstanding insurance approvals.

Assist with escalated insurance verification concerns and provide guidance to team members.

Identify workflow issues and recommend process improvements to increase efficiency and accuracy.

Ensure compliance with HIPAA regulations, organizational policies, and insurance guidelines.

Provide excellent customer service while handling sensitive patient financial and insurance information.

• PHYSICAL REQUIREMENTS
• Stand: Frequently
• Sit: Frequently
• Walk: Occasionally
• Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently
• Lift and carry weight: 25 lbs
• Push and pull weight: 25 lbs
• Use hands to touch, handle or feel: Frequently
• Talk: Continuously
• Hear: Continuously
• Taste or smell: Occasionally
• Read, concentrate, think analytically: Continuously
• Physical Environment : Inside Medical Facility Environment

Required Documents to Apply:

Resume

Optional Documents:

List of three Professional References (name, email, business title), Proof of Veteran Status

Special Instructions to Applicants:

Recruitment Contact Information:

Please contact askrecruitment@uams.edu  for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site  https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Annual TB Screening, Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:

Hearing, Sitting, Talking

Frequent Physical Activity:

Crouching, Feeling, Grasping, Lifting, Manipulate items with fingers, including keyboarding, Reaching, Repetitive Motion, Sitting, Talking, Walking

Occasional Physical Activity:

Climbing, Crawling, Feeling, Kneeling, Pulling, Pushing, Standing, Stooping