ServiceNow Product Owner (BSA Lead)

Description

This position is and onsite position and available to be filled at any Huntington Corporate office location (see location options on posting)

Minnetonka, MN

Columbus, OH

Dallas, TX

Birmingham. AL

Atlanta, GA

Houston, TX

Position Summary

We are seeking a strategic and experienced BSA Lead/Product Owner to lead the development and optimization of solutions on the ServiceNow platform. This role requires a deep understanding of ServiceNow capabilities, agile product management, and strong leadership skills to manage cross-functional teams and stakeholders. The ideal candidate will be a proactive problem-solver with a passion for delivering high-impact digital solutions that drive business value.

Duties and Responsibilities:

Product Ownership & Strategy

Define and communicate the product vision, roadmap, and backlog for ServiceNow initiatives.

Translate business needs into clear, actionable user stories and acceptance criteria.

Prioritize features and enhancements based on business value, technical feasibility, and user impact.

ServiceNow Expertise

Serve as the subject matter expert for the ServiceNow platform and applications.

Collaborate with architects and developers to ensure scalable, secure, and maintainable solutions.

Stay current with ServiceNow releases and recommend adoption of new features.

Team & Stakeholder Management

Lead and mentor a scrum team of business analysts, developers, and testers.

Facilitate agile ceremonies (e.g., sprint planning, reviews, retrospectives).

Act as the primary liaison between business stakeholders and technical teams.

Delivery & Continuous Improvement

Ensure timely delivery of high-quality solutions that meet or exceed expectations.

Monitor product performance and user feedback to drive continuous improvement.

Champion best practices in agile development, DevOps, and ITIL processes.

Basic Qualifications:

Bachelor's Degree or 4+ additional years in equivalent experience.

8 - 12+ years of related experience in product ownership, project management, or service delivery management.

3+ years of hands-on experience with the ServiceNow platform.

Preferred Qualifications:

• Deep knowledge of ServiceNow modules and capabilities.
• Strong understanding of agile methodologies (Scrum, SAFe).
• Excellent communication, facilitation, and stakeholder management skills.
• Proven ability to lead cross-functional teams and drive consensus.
• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus.
• Ability to manage multiple projects in a fast-paced environment and meet deadlines
• Experience in a role performing the listed responsibilities, including experience with the following artifacts: assisting in creation of scope documents, eliciting and documenting functional/non-functional requirements and use cases.
• Demonstrable technical skills and ability to learn technology
• Strong organization, written and oral communication skills
• Experience facilitating group sessions to gather requirements with ability to ask relevant questions to drill into the details
• Experience tracking and driving deliverables to completion
• Exempt Status: (Yes   = not eligible for overtime pay) ( No   = eligible for overtime pay)
• Yes
• Workplace Type: Office
• Our Approach to Office Workplace Type
• Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
• Huntington is an Equal Opportunity Employer.
• Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
• Note to Agency Recruiters:   Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.