Employer Job Description
From Sortly's posting. “We” and “our” refer to the employer.
About Sortly
Sortly is a simple, visual inventory management solution used by thousands of small businesses and teams within large organizations. We’re profitable, remote-first, and growing, with teams across 4 countries.
About the Engagement
We’re looking for an experienced customer support contractor to help our CX team handle ticket volume during a major product rollout. You’ll resolve account, product, and technical tickets in HubSpot and route issues to the right team when needed.
Scope of Work
Resolve customer tickets by email with accuracy, empathy, and timely responses.
Escalate bugs, feature requests, and account handoffs with complete details.
Flag outdated Help Center articles you come across.
Occasionally join a customer screenshare or call to troubleshoot.
What You Bring
- 2 years of email-based customer support experience, ideally with a SaaS product.
- Clear, warm written communication.
- Strong follow-through and comfort working independently.
- Bonus: HubSpot or similar help desk experience, mobile app troubleshooting, or AI tools in support.
- Contract Details
- 1099 independent contractor engagement through July 2027
- Approximately 20 hours per week, Monday through Wednesday EST business hours
- $30/hr - 40/hr
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
Employer posted:
Listing check
- Employer posted
- · 1 day ago
- Status
- Listed as a current opening
- Apply goes to
- Workable, the employer's hiring system
How to spot a ghost jobGhost Job Checker: check another job link
The checker shows whether the employer still lists a job.