Employer Job Description
From IVX Health's posting. “We” and “our” refer to the employer.
Clinical Support Liaison (CSL)
Remote - US
About the Role
The Clinical Support Liaison, LPN partners closely with referring providers, internal clinical teams, and Business Development Managers to support seamless patient transitions into IVX care. This role leverages clinical expertise to ensure documentation accuracy, authorization readiness, and high-quality provider and patient experiences.
This position is well-suited for a nurse who enjoys care coordination, provider collaboration, and using clinical judgment outside of direct bedside care.
What You’ll Do
- Clinical & Provider Support
- Serve as a clinical point of contact for referring providers and internal teams.
- Build trusted relationships with physicians, nurses, and care teams at partner accounts.
- Review and interpret clinical documentation to ensure completeness and accuracy.
- Continuity of Care & Authorization Support
- Coordinate and validate clinical documentation required for authorizations.
- Identify gaps or inconsistencies in clinical records and work with providers to resolve them.
- Manage a portfolio of patients through referral, authorization, and treatment initiation.
- Support complex clinical questions related to infusion therapies and patient readiness.
- Cross-Functional Collaboration
- Partner with Business Development Managers to support account planning and satisfaction.
- Collaborate with Prior Authorization, Pre-Registration, Field Operations, and clinical teams.
- Provide clinical insights that help improve workflows, outcomes, and provider engagement.
What We’re Looking For
- Required Qualifications
- Active, unrestricted Licensed Practical Nurse (LPN) license in good standing.
- 3+ years of clinical or healthcare experience (infusion, care coordination, or prior authorization preferred).
- Strong clinical literacy and comfort reviewing medical records and clinical notes.
- Experience using EMR systems such as Epic, Athena, or similar platforms.
- Core Skills
- Strong clinical judgment and attention to detail.
- Professional, confident communication with providers and internal stakeholders.
- Ability to manage multiple priorities in a fast-paced environment.
- Comfortable working independently in a remote or hybrid setting.
- Pay is based on factors such as market location, job-related knowledge, skills, and experience, and is benchmarked against similar organizations in our size and industry. It is not typical for an individual to be hired at or near the top of the posted range, as compensation decisions depend on the facts and circumstances of each case. In addition to cash pay, full-time regular employees are eligible for 401(k), health benefits, and other company-provided benefits.
Clinical Support Liaison Pay Range
$25 — $32 USD
About IVX Health
IVX Health is a national provider of infusion and injection therapy for patients managing complex chronic conditions. Through a patient-centered approach focused on comfort, convenience, clinical excellence, and exceptional service, we're redefining the care experience and improving lives every day. As a growing healthcare organization, we're committed to supporting our employees with meaningful work, professional development opportunities, and a culture built on collaboration, innovation, and purpose.
Guided by Our Purpose
Mission:
To improve the lives of those we care for by redefining the care experience.
Vision:
To be the nation's preferred destination for pharmaceutical care of complex chronic conditions.
Values:
Be Kind. Do What's Right. Never Settle. Make It Happen. Enjoy the Ride.
Benefits & Perks
- Eligible employees may receive: Medical, Dental, and Vision Coverage
- Prescription Drug Coverage and Telemedicine Services
- Health Savings Account (HSA), Health Reimbursement Arrangement (HRA), and Flexible Spending Options
- 401(k) Retirement Plan with Company Match
- Life, AD&D, and Disability Insurance
- Accident, Critical Illness, and Hospital Indemnity Coverage
- Fertility and Family Planning Support
- Tuition Reimbursement and Certification Assistance
- Continuing Education and Professional Development Resources
- Employee Assistance Program and Wellness Support
- Paid Time Off
- Volunteer Time Off and Charitable Giving Match
- Employee Referral Bonus Program
- Benefits may vary based on employment status and eligibility.
- EEO STATEMENT
- IVX Health is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees are treated with respect and provided equal employment opportunities. Employment decisions are made based on business needs, job requirements, qualifications, merit, and applicable law.
- IVX Health prohibits discrimination, harassment, and retaliation of any kind and is committed to providing reasonable accommodations to qualified individuals with disabilities and those with sincerely held religious beliefs.
- Privacy Policy
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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