AV Technician III

What this Job Entails:

The AV Technician III will join our expanding team onsite with one of our global clients. The technician will provide operational support and upkeep for corporate AV/VC environments and will work independently to maintain reliable meeting-room and event experiences. The AV Technician III will confidently analyze and resolve AV issues using strong technical diagnostic skills, coordinate complex escalations, and provide guidance to less-experienced team members.

Technical responsibilities include conference room support, preventive maintenance, audio, video, conferencing technology, digital signage, high-profile event support, inventory, and service-ticket management. Occasional travel to other client offices may be required.

Scope:

• Works independently on assignments that require considerable judgment and initiative.
• Takes ownership of assigned AV issues through resolution or appropriate escalation.
• Makes practical recommendations for resolving recurring equipment and room-support issues.
• May serve as an escalation resource for less-experienced technicians.
• Provides technical guidance and shares knowledge with other team members.
• Works within established guidelines while remaining accountable for the quality and timeliness of assigned work.

Your Roles and Responsibilities:

• Maintain the daily operational readiness of conference rooms, meeting spaces, event spaces, and other AV-supported areas.
• Perform scheduled room checks and preventive maintenance on displays, cameras, microphones, speakers, control panels, conferencing equipment, digital signage, and presentation systems.
• Respond to AV support tickets and service requests while meeting established SLAs and ticket-update requirements.
• Independently troubleshoot routine, moderately complex, and recurring audio, video, conferencing, connectivity, room-control, and presentation issues.
• Take ownership of assigned AV issues and ensure appropriate follow-through with users, internal teams, or vendors.
• Support corporate videoconferencing platforms and associated room equipment.
• Reboot, reconnect, swap, or replace approved AV peripherals, cables, adapters, and other field-replaceable components.
• Verify normal room operation following equipment replacement, vendor service, or approved system updates.
• Gather diagnostic information and escalate programming, network, infrastructure, and major hardware issues to the appropriate internal team, vendor, or manufacturer.
• Coordinate with AV engineering, network, facilities, and vendors when resolving complex or recurring issues.
• Review recurring room problems and ticket history to identify potential equipment or reliability concerns.
• Recommend equipment replacement, preventive-maintenance actions, or support-process improvements based on observed issues.
• Maintain accurate room documentation, equipment records, known-issue information, troubleshooting procedures, and service-ticket history.
• Contribute to room checklists, knowledge-base articles, support procedures, and troubleshooting guides.
• Manage AV inventory, including spare equipment, adapters, cables, batteries, loaner equipment, stock levels, RMAs, and DOA products.
• Perform equipment setup, pre-event checks, rehearsals, live support, and breakdown for meetings and corporate events.
• Provide a high level of technical support during executive meetings, high-profile events, and service-impacting incidents.
• Make time-sensitive troubleshooting decisions within the responsibilities of the role to minimize meeting and event disruptions.
• Liaise with cross-functional teams and internal users before and during events.
• Interface with end users, vendors, and manufacturers to address AV requests, service issues, and equipment repairs.
• Assist users with operating conference room, presentation, and videoconferencing systems.
• Provide hands-on guidance and troubleshooting assistance to less-experienced technicians.
• Follow all client policies, standards, safety guidelines, and support procedures.
• Perform other duties as required. This list is not intended to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 5 to 8 years of related experience and/or training, or an equivalent combination of education and experience.
• Experience supporting and maintaining corporate AV, videoconferencing, meeting-room, and event environments.
• Strong understanding of AV signal flow, conference room technology, room-control systems, cabling, and device connectivity.
• Ability to troubleshoot displays, cameras, microphones, speakers, control systems, presentation equipment, digital signage, and videoconferencing systems.
• Demonstrated ability to independently resolve moderately complex and recurring AV issues.
• Ability to identify when an issue requires escalation to an engineer, programmer, network team, vendor, or manufacturer.
• Experience providing AV support for executive meetings, high-profile events, presentations, and hybrid meetings.
• Demonstrates good judgment when selecting troubleshooting methods and determining appropriate next steps.
• Ability to organize and prioritize multiple AV incidents, service requests, room checks, and event-support requirements.
• Ability to remain calm and communicate clearly during time-sensitive meetings and events.
• Excellent written and verbal communication skills.
• Strong customer service skills and the ability to work effectively with executive-level users.
• Ability to read and understand AV system diagrams, room documentation, equipment manuals, and troubleshooting procedures.
• Ability to document troubleshooting steps, resolutions, and escalations clearly and accurately.
• Ability to work day, evening, or weekend shifts and travel to support events when required.
• Must have a valid driver’s license and safe driving record.

Preferred Qualifications:

• AVIXA CTS or another relevant AV certification.
• Manufacturer-specific AV training or certifications.
• Experience supporting Crestron, Extron, Q-SYS, Biamp, Microsoft Teams
• Rooms, Zoom Rooms, or similar corporate AV technologies.
• Experience with AV monitoring, room-management, inventory, or service-ticketing platforms.