IT Technician

Join Team Royal!

Why Royal? At Royal Electric Company we provide expert electrical design, construction, and service with builders, contractors and facility owners who value relationships, trust, expertise, and a commitment to each other towards achieving exceptional results. We believe in transforming the culture of construction, creating a space where everyone feels they belong. We are proud to support initiatives like "Breaking Barriers," showcasing the incredible contributions of women in our industry. Breaking Barriers: Women At Work Episode 1

We are able to sustain this through our linking values of expertise, collaboration, integrity, passion, and loyalty. These values support our core purpose; to build great relationships, one project at a time!

We believe in taking care of our team. From comprehensive wellness programs to continuous learning opportunities, we invest in your growth and well-being.

One Royal Culture Short Story

We have a current opening for an IT Technician at our Sacramento, CA office.

The IT Technician is a key member of the IT team and focuses on supporting end users. The IT Technician will work with internal employees both in person and remotely with questions and problems concerning computer systems, hardware and software. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills

Success in the position is achieved through the following duties & responsibilities:

Support End Users Experience

Provide exceptional IT services to Royal Electric employees.

Documenting activities in the ITSM platform while meeting SLA expectations.

Communicate issues, solutions, and escalations clearly and professionally.

Process onboarding and offboarding while following standard operating procedures.

Device and End User Management

Deploy, configure, and track computers, mobile devices, software, and user access.

Manage accounts and maintain security protocols for enterprise technology.

Ensuring compliance with company IT standards, security policies, and device lifecycle management procedures

Device and End User Management

Provide onsite support for remote offices, including IT projects, audits, cabling, and equipment installations.

Set up, configure, and maintain IT infrastructure at remote job sites, from initial deployment through ongoing support.

Requirements

• Education and Experience: High School Diploma or GED Equivalent
• On path for degree, Certificate, or similar in Information Technology and/or A+ and/or Network+ certification preferred.
• 2+ years supporting a help desk or related technical support experience.
• Valid Driver’s license
• Required Skills and Abilities: Must be able to lift 50 pounds
• Proficient with the latest version of Windows and Microsoft Office
• Active Directory and Microsoft 365 experience
• Working knowledge of network and server administration, including TCP/IP, DNS, DHCP, switching, Virtualization and Windows Server.
• Must have strong communication skills in fast paced environment.
• Proficient at routing, cabling and mounting equipment
• Ability to explain technical issues and solutions to non-technical users.
• Ability to travel to locations across California.
• Safety & Physical Requirements
• Must wear proper PPE while on jobsites.
• Must comply with all safety standards and procedures.
• Sit, stand, and walk during the duration of the workday.
• Will lift, carry, push, pull, kneel, crouch, and reach.
• Must be able to lift up to 50 pounds
• Ability to operate hand tools safely