Manager, Digital Services - Information Security

Job Summary

The Manager, Digital Services leads a team that helps business and technology partners make informed security decisions. This role is responsible for team development, consulting services, information security analytics, and continuous improvement.

The manager builds strong partnerships, promotes early security involvement in business initiatives, and ensures guidance is practical and aligned with organizational priorities. Working with information security leaders, the manager also oversees meaningful measures of security performance, risk, and business value.

Key Responsibilities

• Lead and develop the team: Recruit, coach, and develop security consulting professionals. Establish clear expectations, manage performance, and foster collaboration and accountability.
• Manage consulting services: Oversee intake, prioritization, staffing, and service quality to deliver timely, actionable security guidance.
• Build trusted partnerships: Work with business and technology leaders to incorporate security considerations early in planning, projects, and technology adoption.
• Enable informed decisions: Ensure recommendations clearly explain security risks, business impacts, available options, and recommended actions.
• Lead security analytics and measurement: Partner with information security leaders to develop and maintain meaningful metrics, key performance indicators (KPIs), and key risk indicators (KRIs) that measure security effectiveness, track risk, and inform priorities.
• Ensure reliable, actionable reporting: Establish consistent metric definitions, data quality expectations, and reporting practices. Translate analysis into clear insights for operational and executive audiences.
• Coordinate security expertise: Connect stakeholders with appropriate specialists and establish clear responsibilities, handoffs, and escalation paths.
• Improve team capabilities: Develop service plans, repeatable processes, and knowledge resources. Use automation and emerging technologies responsibly to improve effectiveness.
• Manage resources and outcomes: Oversee assigned budgets and capacity. Measure service quality, stakeholder experience, risk reduction, and business value.
• Support risk accountability: Ensure significant risks and exceptions are documented and routed to authorized decision-makers.

Qualifications

• Required Associate's Degree technical school
• 3 years of relevant supervisory, management, or project leadership experience
• Preferred Bachelor's Degree in information security, information technology, business, or a related field, or equivalent education and experience.
• 5 years of relevant supervisory, management or project leadership experience
• Experience managing teams with disparate roles and focuses, and in directing the work of others
• 5+ of progressive experience in information security, security consulting, technology risk, or a related discipline.
• Working knowledge of security risk management, security controls, and technology delivery processes.
• Experience developing or managing metrics, KPIs, KRIs, or reporting used to support business and security decisions.
• Relevant professional certification, such as CISSP, CISM, or CRISC.
• Physical Demands
• Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs
• Waist to Waist > 5 lbs: Seldom up to 10 lbs
• Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
• Waist to Overhead > 5 lbs: Seldom up to 10 lbs
• Bilateral Carry > 5 lbs: Seldom up to 10 lbs
• Unilateral Carry > 5 lbs: Seldom up to 10 lbs
• Pushing Force > 5 lbs: Seldom up to 10 lbs
• Pulling Force > 5 lbs: Seldom up to 10 lbs
• Sitting: Frequently
• Standing: Occasionally
• Walking: Occasionally
• Forward Bend - Standing: Seldom
• Forward Bend - Sitting: Occasionally
• Trunk Rotation - Standing: Seldom
• Trunk Rotation - Sitting: Occasionally
• Reach - Above Shoulder: Seldom
• Reach - at Shoulder or Below: Seldom
• Handling: Occasionally
• Forceful Grip > 5 lbs: Seldom
• Forceful Pinch > 2 lbs: Seldom
• Finger/Hand Dexterity: Frequently
• How Corewell Health cares for you
• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here .
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status
• Primary Location
• SITE - Corewell Health Place - 100 Corewell Drive NW - Grand Rapids
• Department Name
• Information Security Consulting - Corporate
• Employment Type
• Full time
• Shift
• Weekly Scheduled Hours
• 40
• Hours of Work
• 8 a.m. to 5 p.m.
• Days Worked
• Monday to Friday
• Weekend Frequency
• N/A CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
• Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
• Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
• An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
• You may request assistance in completing the application process by calling 616.486.7447.