Senior Operations Processor

About this role:

Wells Fargo is seeking a Senior Operations Processor within Commercial Banking Operations group as part of Wholesale Operations. Learn more about the career areas and lines of business at wellsfargojobs.com .

In this role, you will:

• Complete moderately complex to complex operational and customer support initiatives from intake through resolution and closure
• Research and resolve escalated processing, transaction, data, or service issues by evaluating information and applying established procedures
• Use operational data and quality results to identify trends, root causes, and opportunities to improve process performance
• Provide subject matter guidance and interpretation of procedures to less experienced staff
• Contribute to implementation of new or revised processes, controls, and workflow practices within the functional area
• Apply independent judgment under limited supervision to medium-risk work and longer-term deliverables
• Collaborate with peers, colleagues, managers, and internal customers to resolve issues and achieve service objectives
• Escalate material risks, control gaps, and exceptions in accordance with established requirements

Required Qualifications:

2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2+ years of accounting experience, accounts receivable or accounts payable
• Customer service experience preferred
• Experience in a financial operations environment
• Basic Microsoft Office skills (advance) excel pivot tables
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Ability to independently provide summary and recommendations on operational data

Job Expectations:

• This position is not eligible for Visa sponsorship
• Candidate must be based out of posted location
• This position offers a hybrid work schedule
• Relocation assistance is not available for this position
• Ability to work additional hours as needed

Posting Location:

1525 W W T Harris Blvd

CHARLOTTE, NC 28262

Pay Range

Salary is just one component of Wells Fargo's total rewards package. Depending on the role, a Wells Fargo's employee may be eligible for additional forms of compensation, such as sales incentives, discretionary bonuses, and/or equity in the company in the form of Restricted Stock Units (RSUs).

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
$21.63 - $28.37