Client Success Manager

Hello! We’re Clique Studios, a digital studio based in Chicago, with a team spread across the country. For 20 years, we’ve designed and built websites and platforms for enterprise brands, associations, nonprofits, and civic organizations. We want to do great work and lead fulfilling lives while we do it.

We’re looking for a Client Success Manager to join our team and play a pivotal role in the long-term success and support of our clients. In this role, you’ll work across teams to combine strategic long-term digital thinking with the ability to respond to client support requests with empathy, understanding, and dependability.

Please note: We typically receive a high volume of applications. This posting will close on November 16th, 2026 so that we can dedicate ample time to read through all applications prior to scheduling interviews.

Role Expectations:

Core Skills

Demonstrate excellent written and verbal communication skills to serve as the primary point of contact for assigned clients after the launch of their site.

• Strategize with clients and coordinate activities including site maintenance, updated, enhancements, and bug fixes - moving projects ahead in a fast-paced, challenging environment
• Ability to adapt to various situations and changing needs
• Demonstrate timely responsiveness to client requests

Build relationships with clients as you work with them to address a range of issues and requests, serving as a trusted advisor in delivering best practices, guidance, and an empathetic ear

• Consistently communicate time/cost estimates, expected task delivery dates, and clearly establish what’s needed from the client in order to complete those tasks
• Ability to work with ticketing system (Wrike), to proactively check-in with assignees on ticket status
• Demonstrate an eagerness to receive feedback (internal and external) and problem-solve accordingly
• Collaborate to solve problems with a cross-capability team (including Project Management/Design/Accessibility/Content Strategy/SEO practices) to facilitate solutions

Craft Skills

• Manage and educate clients, ensuring they understand processes and technical elements of the project
• Demonstrate excellent quality management and attention to detail, ensuring all tasks/deliverables are QA’ed and meet the requirement of the request
• Collaborate with internal team experts to help problem solve complex tasks and facilitate the best approach
• Manage a portfolio of dedicated large retainer accounts
• Proactively seek solutions to increase support profitability
• Ensure projects stay within budgeted hours and budgeted scope
• Actively seek out opportunities to improve client experience

Expand learning and development processes through a variety of measures, including individual support, internal training, external training, and utilization of our educational stipend

Requirements

• Experience working in direct customer service, training, or account manager role (or equivalent)
• Demonstrate strong communication skills
• Have demonstrated skills in supporting others and building strong, collaborative relationships
• Nice to Have
• Experience with site analytics; setting up, monitoring & pulling reports
• Experience with website platforms and marketing technology (i.e. supporting, managing etc)
• You Might Be The Right Person If: You face problems head-on and view them as opportunities.
• You are self-motivated and want to build something.
• You are driven by a desire to make the jobs of those around you easier.
• You consider yourself a teacher of your craft and an ever-learning student.
• You enjoy a diverse project portfolio and taking on new technical challenges.
• This is a junior to early mid-level role