Supervisor I Internal Operations RbA

ANDERSEN CORPORATION SUMMARY:

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.

Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

JOB DESCRIPTION:

SUMMARY

Responsible for effectively organizing and coordinating the work flow of small branch operations or subset of operational functions in a large branch.  Functions they oversee include those impacting order processing, permitting, revenue recognition, installer pay, accounts receivable, and/or scheduling. This position is also responsible for the implementation of lean processes within these functions.

PRIMARY RESPONSIBILITIES

Supervise the schedule of service and install appointments maximizing efficiency of teams and delivering high level of customer service  throughout the process

Manage data input into designated computer systems to assure accuracy and maximize first time through throughout the process.

• Coordinate and oversee job folders and other documents related to the operational functions
• Responsible for AR with a focus on maintaining lowest level possible at all times
• Ensure open communication between sales, operations, and install teams on a daily basis to assure HOS is exceeded
• Lead and develop lean, efficient and standardized methods within functions. With a consistent emphasis on continuous improvement

Develop and maintain standard operating procedures for all functions they are responsible for Provide training and direct daily work of direct report(s). Other duties as assigned by supervisor.

DIRECTION OF OTHERS

Direct reports include Retail Service Representatives and other direct reports associated with the CORO business. Team size typically in the range of 15-20 direct reports.

QUALIFICATIONS AND SKILLS

• Bachelor’s degree and 3-5 years of outstanding customer service experience, or equivalent combination of education and experience
• Demonstrated ability to work with minimal supervision
• Proven ability to remain calm during stressful situations
• Excellent organizational skills in structuring work assignments, creating standard work procedures and planning projects
• Demonstrated leadersip skills in directing, managing and motivating employees
• Excellent communication skills: lisening, written and verbal
• Excellent analytical skills for problem solving, interpreting data, and defining resolution
• Dependability in meeting deadlines, following through on commitments, and ensuring high levels of customer satisfaction