Concierge Hospitality Manager

Circles is an integral part of Sodexo’s Quality of Life Solutions. With a long history of providing exceptional personal and business support services, Circles has a significant impact on the well-being of our consumers while driving business outcomes for our clients. Circles offers a wide range of services that make the everyday life simpler and more fulfilling. Circles is proud to work with many local, national, and global companies.

To support the continued growth of the company and the increased demand for our services, we are looking for an energetic, hospitality professional who thrives on working in a bustling atmosphere and providing our clients with the best service.

The role of the Onsite Manager is to offer white glove customer service while also displaying a professional and enthusiastic personality. This is an integral and highly visible role within the Onsite operations that provides Concierge service to employees at a client location. The Onsite Manager is responsible for overseeing the day to day activities of a team of Concierge Professionals at the site location.

Also responsible for motivating, coaching, training and assisting with overall development of the concierge team to ensure customer and client satisfaction. Demonstrates professionalism at all times with internal and external stakeholders.

This is a full time exempt role with hours Monday - Friday.

The compensation for this role starts at $80,000 to $85,000.

The ideal candidate:

Inspires and motivates team of service professionals to work as a cohesive team Communicates clearly in verbal and written forms; Demonstrates passion, desire and results of being an effective positive coach/coworker; Demonstrates ability to build credible, professional relationships; Must display prioritization skills and exercise highly effective time management skills; Exemplifies best in class customer service in a fast paced, structured environment; Strives to remove barriers for achievement of individual goals; Able to manage

conflict and come to common ground and initiate solutions to improve quality and productivity while monitoring and evaluating teams performance; Effectively handles escalated customers concerns and prioritizes work effectively; Assists with driving accountability to team members to make quality decisions and deal effectively with barriers; Assists with developing, reinforcing and managing operational standards, policies, procedures; Consistently maintains a level of approachability and positive image through example; Builds

constructive and effective relationships using diplomacy and tact; Assists with training and mentoring employees to better succeed their goals; Ensures positive work environment, continuous learning and a high quality of employment experience for team.

Requirements

• Must be able to reliably commute to McLean
• H.S. Diploma
• Minimum 4 Years experience in customer service (Hospitality preferred)
• Minimum 2 years people management experience