Director, Master Data Operations & Stewardship

At Aristocrat, we are dedicated to bringing happiness to life through the power of play. As a leader in gaming content and technology, we aim to build an inclusive and innovative environment where employees can grow. Joining our team means becoming part of a dynamic organization that values talent, collaboration, and outstanding performance. The Director, Master Data Operations & Stewardship position offers an outstanding opportunity to lead a new six-role group within Digital Operations.

This role transforms enterprise data governance into trusted master data and measurable business results. It is essential to our mission, ensuring flawless data quality and stewardship while working with global teams to reach ambitious goals.

What You'll Do

• Lead the Master Data Operations & Stewardship team, setting priorities, goals, and accountability across Customer Master, Product Master, data quality, remediation, and PTR operations.
• Design and run the operating model, including stewardship workflows, issue intake, prioritization, escalation paths, and service levels.
• Establish clear operating boundaries with the Chief Data Office, Group IT, and business functions so that governance, platforms, and operational ownership are distinct and well coordinated.
• Deliver year-one targets, including 90% strategic customer hierarchy coverage, a 50% reduction in duplicate customers, 95% Product Master completeness, a 75% reduction in aged critical issues, a 30% reduction in manual reconciliation effort, and a positive PTR Health trend.
• Deliver Customer 360 proof points and the canonical product model in partnership with business and technology teams.
• Report data-quality scorecards, progress, and value realization to Digital Operations leadership and business stakeholders.
• Prepare governed customer and product data domains to support AI-enabled workflows.
• Hire, develop, and lead team members across Las Vegas and India, including transition of the Global PTR role.

What We're Looking For

• Bachelor's degree in information systems, business, data management, or a related field.
• 10+ years of experience in master data management, data governance, or data operations, including 3+ years leading teams.
• Hands-on experience leading customer and/or product master data in CRM and ERP environments (Salesforce and SAP or Oracle preferred).
• Experience building data-quality scorecards, stewardship processes, and remediation programs with measurable results.
• Solid understanding of data platforms and MDM tooling such as Snowflake, Salesforce Data Cloud, Informatica, or similar.
• Experience leading or coordinating offshore or globally distributed teams.
• Strong stakeholder leadership skills and the ability to translate data issues into business impact.
• DAMA CDMP or similar data-management certification preferred.
• This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.