Behavioral Health Access Specialist

The Access Intake Specialist is responsible for client admission into the agency. The Specialist will evaluate incoming referrals from outside agencies and conducting an intake for the purpose of proper placement within Bright Harbor. They work closely with the Access Coordinator to ensure proper care and linkage to services. The ideal candidate will have an Associates degree, and is currently pursuing a Bachelor's Degree in a health and human services field.

Position Title: Access Intake Specialist

Position Type: Full Time; 35 Hours/Weekly; One evening required (*If you are pursuing a degree, hours may be flexed)

Responsibilities:

• Responds to incoming calls and inquiries from prospective clients, gathers referral information, and maintains accurate documentation in the EMR.
• Schedules initial client assessments (CIAP) and assists individuals with completing required applications and screenings.
• Facilitates warm handoffs to billing to initiate financial eligibility and insurance determination.
• Conducts brief mental health screenings and provides crisis intervention and referrals to PESS when clinically indicated.
• Triages referrals and coordinates intake, psychiatric evaluation, and substance use assessment appointments based on clinical acuity and urgency.
• Coordinates after-hours crisis coverage schedules, monitors documentation, tracks service utilization, and facilitates follow-up with appropriate staff.
• Conducts follow-up outreach to individuals who miss, cancel, or fail to reschedule appointments and coordinates follow-up with PESS.
• Participates in clinical and departmental meetings to support communication, collaboration, and continuity of care.
• Participates in agency Performance Improvement initiatives to enhance access to services, operational efficiency, and quality of care.
• Performs additional duties as assigned while maintaining compliance with agency policies, procedures, confidentiality, and documentation standards.

Requirements

• Associate's Degree plus two years of experience
• Bachelor's Degree preferred
• Excellent communication and computer skills