Patient Food Hospital Attendant at Lake Mary Hospital

Position Summary Department: LMH Food & Nutrition Status: Full-time Schedule: Varies Title: Patient Food Hospital Attendant Orlando Health Lake Mary Hospital Orlando Health Lake Mary Hospital represents Orlando Health’s continued commitment to the Seminole County community, which we have proudly served for 40 years.

As a comprehensive acute care facility, the hospital offers a full scope of medical and surgical services, including cardiovascular, general surgery, orthopedics, and women’s services with labor and delivery, alongside a future NICU. Opening with 124 beds, the 455,000 square foot hospital will be able to expand to up to 240 beds. State-of-the-art facilities include operating rooms, catheterization labs, interventional radiology, a vascular lab, an ICU and a full-service emergency department.

For labor and delivery, the hospital features six private suites thoughtfully designed to make you feel at home while providing exceptional medical care. Each suite includes a hydrotherapy tub for laboring, shower, recliner, adjustable bed with a squat bar, wireless and waterproof heart rate monitors for mom and baby, a smart board that integrates patient and nurse information from Epic, WiFi, and televisions. These modern amenities ensure a comfortable and supportive environment for every patient.

Features include: Center for Women and Babies Six state-of-the-art operating rooms Three catheterization labs with a dedicated interventional radiology and vascular lab Comprehensive cardiovascular care 16 ICU beds Observation unit Imaging Lab Orlando Health Scripts pharmacy Dining and café Chapel Top Reasons to Choose Orlando Health – Lake Mary Hospital: BEST Place to Work for 6 years! As a new hospital, Orlando Health Lake Mary offers unique opportunities for career advancement, leadership roles, and professional development.

Benefits Package that begins on day one (Full-Time & Part-Time only). Flexible Schedules Tuition Reimbursement of up to $5,000 a year. Position Summary: The Patient Food Hospitality Attendant is at the forefront of customer service, providing Orlando Health patients and guests with service above and beyond expectations to ensure a memorable food and dining experience. Responsibilities Essential Functions Displays excellent communication and customer service skills with patients, nursing staff and visitors.

Responsible for delivery of the proper tray to the correct patient using proper customer service skills. Functions as an integral part of the Orlando Health team to support the nutritional needs of the patient. Responsible for arranging trays on delivery cart and logging delivery times. Logs tray locations and ensures trays are delivered to patients within a reasonable required time. Responsible for collection of money for guest trays and the logging of money with the diet office.

Responsible for collection and removal of soiled trays from floors and for keeping work areas cleaned. Coordinates tray delivery with the expediter and with the diet office when necessary. Assists with expediting trays from list and call preparation areas, checking trays for accuracy and completeness. Monitors patient diet prescription, diet order changes, nourishment orders, late tray requests and quality standards. Accurately takes and checks patient menus according to physician diet orders.

Adheres to patient’s food allergies, intolerance’s and food preferences in a timely fashion. Knowledgeable of nutritional meal patterns and able to modify diets accordingly with the assistance of the Diet Office System. Models essential service behaviors, such as excellent communication and customer service skills with patients, nursing staff, team members and visitors, interacting cooperatively and constructively and communicating in an open, honest, gracious and compassionate manner at all times, including person to person,

telephone and written forms. Interacts appropriately with a culturally diverse population. Follows chain of command when communicating departmental and individual concerns or problems. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures.

Qualifications Education/Training Ability to read and recognize similarities and differences between words and between series of numbers. Ability to write simple correspondence. Ability to respond to common inquiries or complaints from customers. Licensure/Certification None. Experience None.

Responsibilities

• Essential Functions Displays excellent communication and customer service skills with patients, nursing staff and visitors. Responsible for delivery of the proper tray to the correct patient using proper customer service skills. Functions as an integral part of the Orlando Health team to support the nutritional needs of the patient. Responsible for arranging trays on delivery cart and logging delivery times. Logs tray locations and ensures trays are delivered to patients within a reasonable required time. Responsible for collection of money for guest trays and the logging of money with the diet office. Responsible for collection and removal of soiled trays from floors and for keeping work areas cleaned. Coordinates tray delivery with the expediter and with the diet office when necessary. Assists with expediting trays from list and call preparation areas, checking trays for accuracy and completeness. Monitors patient diet prescription, diet order changes, nourishment orders, late tray requests and quality standards. Accurately takes and checks patient menus according to physician diet orders. Adheres to patient’s food allergies, intolerance’s and food preferences in a timely fashion. Knowledgeable of nutritional meal patterns and able to modify diets accordingly with the assistance of the Diet Office System. Models essential service behaviors, such as excellent communication and customer service skills with patients, nursing staff, team members and visitors, interacting cooperatively and constructively and communicating in an open, honest, gracious and compassionate manner at all times, including person to person, telephone and written forms. Interacts appropriately with a culturally diverse population. Follows chain of command when communicating departmental and individual concerns or problems. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures.

Qualifications

• Education/Training Ability to read and recognize similarities and differences between words and between series of numbers. Ability to write simple correspondence. Ability to respond to common inquiries or complaints from customers. Licensure/Certification None. Experience None.