Director, Business and Data Analytics

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

Responsible for the development and implementation of multiple Data and Analytics sub-functions within a Function or Line of Business that may include: Information Strategy and Architecture, Information Management, Information Governance, Information Delivery Analytics & Insights Delivery, and Support. Lead the short-term and long-term strategy and vision of the assigned sub-functions for the Function or Line of Business working with peers to set objectives across the different sub-functions that align with enterprise strategies.

D&A Community Jobs that are part of a community have unique requirements established to maintain consistent application, usage and reporting structure. Please reach out to your HR Business Partner for additional information on specific requirements prior to posting and/or employee placement into this job. For information on hiring in this Community, visit go/dajobgov.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, and Charlotte, NC, Relocation assistance is not available for this position.

What you'll do:

• Leads and collaborates on the strategic, tactical, operational, and financial responsibilities associated with Function or Line of Business data storage, data preparation, data exploration, information governance, analytics and information delivery.
• Oversees and coordinates the strategy of subfunctions in the establishment and execution on the delivery of information and analytics platforms and solutions to the business' key stakeholders and cross-functional partners.
• Responsible for successful end to end process of information management, analytics and delivery.
• Ensures industry trends and best practices are evaluated and integrated into current process, technology, and development of strategic plans.
• Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions to include staying abreast of changes or evolution to industry standards.
• Leads data reporting to identify reporting opportunities, analytics, and complex projects that includes retirement of reports and promotion of advanced self service capabilities.
• Provides input on strategic insights to senior leaders and key stakeholders that contribute to functional objectives.
• Understands the business direction, environment, and strategies, to set the analytic direction and creates strategy to execute the approach that will influence business and drive change.
• Influences and oversees innovation, provides direction on work prioritization, manages capacity, assists with problem resolution.
• Oversees the Information delivery experience and risks to ensure teams maintain understanding of business processes, supporting data and applications and presentation of findings and recommendations.
• Identifies and pursues opportunities to utilize advanced data a delivery and business solutions techniques to optimize their contribution to resolving business issues.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelor's degree in Statistics, Mathematics, Operations Research, Engineering, or quantitative field; OR 4 years of relevant education and/or experience.

What sets you apart:

8 years data and analytics related experience, generating results in a complex financial services organization.

3 years of people leadership experience in building, managing and/or developing high-performing teams.

Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals.

Strong business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends.

Experience leading projects using Agile methodologies.

Experience conducting moderately large scale data analysis using internal and external data to support business decision making.

Proven ability to tell a story through data and communicate effectively with executive level leadership.

Demonstrated experience developing and executing a marketing data and analytics strategy aligned to business growth, customer acquisition, retention, and profitability objectives.

Proven expertise in customer and marketing analytics , including segmentation, propensity modeling, campaign measurement, attribution, funnel/conversion analytics, customer lifetime value, and test-and-learn/experimentation.

Strong understanding of digital marketing measurement , including paid media, owned channels, web/mobile behavior, lead generation, and conversion optimization.

Experience translating complex analytical findings into clear, executive-level insights and recommendations that influence marketing strategy and investment decisions.

Demonstrated ability to establish measurement frameworks and KPIs that connect marketing activity to business and financial outcomes, including incremental lift and return on marketing investment.

Experience leading the development and adoption of predictive analytics, machine learning, and AI capabilities that improve marketing decision-making, personalization, targeting, or customer engagement.

Demonstrated leadership in data governance, data quality, privacy, responsible AI/model governance, and appropriate use of customer data , particularly within highly regulated industries.

Proven ability to build, develop, and retain high-performing analytics teams , including establishing operating models, prioritizing analytical work, and developing technical and business talent.

Experience managing an analytics portfolio and balancing strategic initiatives, recurring business intelligence, ad hoc analysis, and emerging business needs.

Strong executive communication and storytelling skills, with the ability to convert data into a compelling narrative that drives decisions and action.

Financial services or insurance experience preferred, with an understanding of customer acquisition economics, regulatory requirements, and complex customer journeys.

Compensation range: The salary range for this position is: $164,780 - $314,960.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.