Technical Customer Success Manager

As a Technical Customer Success Manager / Post-Sales Technical Engineer at Action1, you will play a key role in ensuring the technical success and satisfaction of our existing Mid-Market and Enterprise customers. You will work closely with customers to understand how they are using the Action1 platform, assess their current configurations and workflows, and provide expert technical guidance to help them maximize the value of our solution.

The ideal candidate is customer-focused, technically skilled, proactive, and results-oriented, with a passion for building strong customer relationships, driving product adoption, and promoting technical best practices.

Key Responsibilities:

• Manage and support existing Action1 customers, primarily across the US region, ensuring a positive technical experience and long-term success.
• Conduct technical reviews of customers' Action1 environments to evaluate how they are using the console, identify potential gaps, and recommend improvements.
• Guide customers on best practices for platform configuration, patch management, software deployment, automation, and endpoint security.
• Deliver tailored technical consultations, product walkthroughs, and training sessions to help customers maximize platform capabilities.
• Proactively identify opportunities to improve product adoption, operational efficiency, and overall customer satisfaction.
• Collaborate with Customer Success, Sales, Support, and Product teams to address technical challenges, resolve issues, and ensure a seamless customer experience.
• Build trusted technical relationships with customers, acting as a subject matter expert and strategic advisor throughout their journey with Action1.
• Support customer retention and expansion by demonstrating the ongoing technical value of the Action1 platform.

Requirements

• Essential system administration experience, with the ability to assist IT administrators in recognizing Action1 as their preferred patching solution.
• 1-3 years of B2B pre-sales experience (preferred but not mandatory).
• Strong understanding of IT administration and security principles.
• Ability to work both independently and collaboratively as part of a team in a fast-paced, dynamic environment.
• Genuine interest in information technology and systems administration, with a passion for staying updated on industry trends.