Manager, Gift Processing

• Primary Location
• South Campus Department
• Development Shift
• Day (United States of America) Schedule
• Full time Weekly Hours

40 FTE

1 Employee Status

Regular

*Expected Starting Pay Range

$83,969.60 - $107,224.00 *Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

The Manager of Gift Processing leads daily gift processing operations and the gift entry team, ensuring every gift is recorded, receipted, and reconciled accurately. This position oversees online, third-party, and matching gift processing, manages complex gift transactions and donor inquiries, and maintains the controls that support gift accounting and audit.

JOB RESPONSIBILITIES

Gift Processing Operations

Oversee daily gift processing operations and troubleshoot donations processed by the gift entry team.

Manage online gift processing and serve as primary liaison to the credit card processor for reporting, fraud investigation, and refunds.

Process third-party donations, matching gifts, and other workplace giving programs.

Generate and manage pledge reminders and gift receipts.

Financial Reconciliation & Compliance

Ensure accurate financial reconciliation, gift accounting, and audit readiness.

Manage daily deposits, monthly reporting, and balancing for the Development bank account.

Ensure gift revenue is recorded and distributed in compliance with Cincinnati Children’s policy.

Update Standard Operating Procedures as regulations and systems change.

Donor Service & Complex Gifts

Manage donor inquiries related to gifts, receipts, and pledges.

Manage complex gift transactions and resolve gift discrepancies.

Serve as a resource to Development colleagues on gift policy and processing questions.

Identify problem trends and implement solutions that improve processes and workflow.

Team Leadership & Systems

Lead, coach, and manage the performance of the gift entry team.

Hire, onboard, and develop staff in partnership with Human Resources.

Serve as primary liaison to the development database vendor on system functionality.

Coordinate software implementations and upgrades with IS and communicate process changes.

• JOB QUALIFICATIONS
• Bachelor's degree in a related field
• 5+ years of work experience in a related job discipline

About Us

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

Cincinnati Children's is:

• Recognized by U.S. News & World Report as a  top 10   best Children's Hospitals in the nation for more than 15 years
• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH)  Funding
• Recognized as one of America’s Best Large Employers   (2025) , America’s Best Employers for New Grads (2025)
• One of the nation's  America’s Most Innovative Companies  as noted by Fortune
• Consistently certified as great place to work
• A Leading Disability Employer  as noted by the  National Organization on Disability
• Magnet® designated for the fourth consecutive time by the  American Nurses Credentialing Center (ANCC)

We Embrace Innovation—Together.  We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.

Comprehensive job description provided upon request.