Warranty Administrator/Service Writer

ASCO Equipment has career opportunities for an experienced Warranty Administrator/Service Writer in Manor, Texas. The Warranty Administrator is responsible for reviewing and completing warranty claims. This includes preparing, recording, reconciling warranty claims and submitting them to the appropriate party.

Responsibilities:

• Submit and track warranty claims to various manufacturers and insurance providers.
• Provide documentation and technical information as required to ensure claim is paid.
• Work closely with a team of technicians, service writers, and supervisors.
• Report reasons for denial of claims to ensure processes are developed to correct problems.
• Review with service manager or customer reason for denial of warranty claims.
• Communicate directly with manufacturer to discuss policy or goodwill claims.
• Produce various monthly reporting to management.
• Register equipment with manufacturer to begin warranty.
• Provide quote or purchase extended warranty through various vendors.

Requirements

• 3+ years of experience as a heavy equipment warranty administrator preferred.
• 3+ years of experience as a heavy equipment service technician or service writer.
• Ability to work in a fast paced/high volume environment.
• Detail oriented and team player work style.
• Excellent customer service and interpersonal communication skills.
• Intermediate computer skills, familiarization with Google suite products.
• Good time management skills to meet all warranty claim deadlines.

Unique Perks:

ASCO Children’s Education Program: Financial assistance for employees' children pursuing higher education

Our Core Values:

Honor God

Develop People

• Pursue Excellence
• Grow Profitably
• Be Part of Something Bigger

At ASCO, we’re not just servicing equipment – we’re offering a career with a company that puts people first. Our vision is simple: To be a blessing to those we serve. If you’re a results-driven professional with a passion for solving challenges, we want you on our team.