Supervisor, Field IT

Join the leading beverage provider, Reyes Coca-Cola Bottling! Benefits: Medical, Dental, Vision, 401K Match, PTO, Education Reimbursement This position will support multiple facilities with regional travel required. If you enjoy our products, you’ll really enjoy being a part of our team!

Position Responsibilities: Lead, coach, and develop a team of Field IT Analysts through performance management, mentoring, and career development Oversee day-to-day field technology operations, ensuring effective site coverage, service delivery, and operational support Serve as the primary escalation point for complex technical and operational issues Coordinate support for infrastructure projects, automation deployments, operational technology initiatives, and business-critical go-lives Monitor service performance, customer

experience, and operational metrics, driving continuous improvement and issue resolution Oversee technology assets, hardware lifecycle activities, and adherence to technology standards and processes Ability to travel up to 50% and support critical business-impacting incidents as needed Other projects or duties as assigned Required Education and Experience: Bachelor's Degree with 3 plus years of related experienec and 0 to 1 plus years of leadership experience or High School Diploma/General Education Degree (GED) with 6 plus years of

specific experience and 2 to 3 plus years of leadership experience Proficiency with Microsoft 365, Windows, mobile devices, and end-user technologies Working knowledge of networking fundamentals, including LAN/WAN and wireless environments Experience with ServiceNow or similar IT service management platforms Preferred Education and Experience: Bachelor's Degree Experience supporting manufacturing, distribution, consumer packaged goods (CPG), beverage, or other multi-site operational environments Relevant certifications such as ITIL,

Cisco, CompTIA, Microsoft, Apple, or other industry-recognized technical credentials Benefits At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings. Equal Opportunity Employee & Physical Demands Reyes Holdings and its businesses are equal opportunity employers.

Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law.

Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments. Background Check and Drug Screening Offers of employment are contingent upon successful completion of a background check and drug screening. Pay Transparency Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business.

Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.

Responsibilities

• Join the leading beverage provider, Reyes Coca-Cola Bottling! Benefits: Medical, Dental, Vision, 401K Match, PTO, Education Reimbursement This position will support multiple facilities with regional travel required. If you enjoy our products, you’ll really enjoy being a part of our team! Position Responsibilities: Lead, coach, and develop a team of Field IT Analysts through performance management, mentoring, and career development Oversee day-to-day field technology operations, ensuring effective site coverage, service delivery, and operational support Serve as the primary escalation point for complex technical and operational issues Coordinate support for infrastructure projects, automation deployments, operational technology initiatives, and business-critical go-lives Monitor service performance, customer experience, and operational metrics, driving continuous improvement and issue resolution Oversee technology assets, hardware lifecycle activities, and adherence to technology standards and processes Ability to travel up to 50% and support critical business-impacting incidents as needed Other projects or duties as assigned

Qualifications

• Required Education and Experience: Bachelor's Degree with 3 plus years of related experienec and 0 to 1 plus years of leadership experience or High School Diploma/General Education Degree (GED) with 6 plus years of specific experience and 2 to 3 plus years of leadership experience Proficiency with Microsoft 365, Windows, mobile devices, and end-user technologies Working knowledge of networking fundamentals, including LAN/WAN and wireless environments Experience with ServiceNow or similar IT service management platforms Preferred Education and Experience: Bachelor's Degree Experience supporting manufacturing, distribution, consumer packaged goods (CPG), beverage, or other multi-site operational environments Relevant certifications such as ITIL, Cisco, CompTIA, Microsoft, Apple, or other industry-recognized technical credentials