Strategy and Operations Lead

• Strategy & Operations Lead
• Location: New York City
• Reports to: Head of Strategy and Operations

About Torch Dental

Torch Dental is a high-growth startup on a mission to empower healthcare providers starting with the $100B+ dental market. Our core product is a dental supply Marketplace that modernizes dental supply procurement with transparent pricing and a seamless online purchasing experience across thousands of dental practices. We’re now building an AI Revenue Cycle Management solution to transform how dental practices get paid. Insurance claims today involve significant manual work across follow up, payment posting, and reconciliation.

We believe much of that work can be automated, and we’re building the product to make that possible.

Torch has raised $50M+ from premier investors like Bessemer Venture Partners, American Express, Health Velocity Capital and Felicis. We are a mission-driven team dedicated to solving tangible problems for small business owners. We prioritize customer obsession and a bias for action, fostering a collaborative culture where every professional is encouraged to take ownership and deliver meaningful impact.

Role Overview

We are looking for a hands-on Strategy & Operations Lead to execute strategic initiatives related to Torch’s existing and new product offerings. You will partner directly with our Head of Strategy and Operations, and an elite cross-functional team to deliver transformative solutions that solve the most important challenges facing our customers and industry. You will work closely across Product, Engineering, Operations and Sales teams.

You will have the potential for rapid growth and leadership opportunities as we scale to thousands more practices across new markets.

Responsibilities

• Managing Strategic Projects related to pricing, monetization and customer segmentation related to RCM and future potential products
• Support the commercialization of our RCM product by working closely with customers and our engineering and product teams
• Complete Research and Analysis on new markets, customers segments and products
• Drive 0 to 1 Innovation with new products and doing the precursor work on where to focus on next
• Drive  1 to 10 Scaling with new products and setting up functional teams for clear ownership, ways of working and metrics tracking as new products scale
• Define Metrics & Success with clear KPIs based on customer data then advocate for continuous improvement

Requirements

• 4+ years of work experience, with a demonstrated track record of success at top tier tech startups, big tech, finance or consulting firms.
• History of experience in applying critical thinking and analytical skills to business and strategy problems.
• Strong communication and stakeholder management skills, with comfort managing relationships and negotiations with external stakeholders.
• High attention to detail and ability to not only simplify and improve complex systems but also scale change across the team.
• Ability to structure and define requirements for ambiguous problems for yourself and more junior team members.
• A “can do” attitude with a focus on customer empathy and service, recognizing that no job is too small to be important for our customers.
• Deep skills and experience analyzing data to help root-cause problems, make decisions and set goals.
• This role is in person, in New York City.