Lead Support Spec-Tech

About the Role

Work Environment:

Standard office environment.

Special Physical Requirements:

NA

Travel:

Negligible

Required Qualifications

Education:

High school diploma or equivalent

Work Experience:

• Ability to communicate clearly and calmly on the telephone, email, and chat and use effective customer service techniques with associates who may be under stress
• Completion of training or certificate program for technical support
• Effective Effective oral, written, and interpersonal communication skills, to all levels, from senior management to line/staff associates
• 5 years minimum related work experience

Preferred Qualifications

• Work Experience: Contact center experience
• Leadership / Management
• Project Management
• Why work for us
• At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.
• That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.

Pay Range Information

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.

Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.

Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

Pay Range

$25.10 - $37.64/Hr.

Responsibilities

• Work Environment: Standard office environment.
• Special Physical Requirements: NA
• Travel: Negligible

Qualifications

• Work Experience: Contact center experience
• Leadership / Management
• Project Management