Director of Operations

About CVNL:

Center for Volunteer & Nonprofit Leadership (CVNL) is dedicated to advancing nonprofits and volunteerism by strengthening leadership, encouraging innovation, and empowering individuals in our community. CVNL has been building the capacity of volunteers and nonprofits for more than 50 years, and continues to adapt and evolve, leveraging powerful tools and technologies to make it easier for volunteers to engage and for organizations to promote volunteer opportunities.

Our Values: Care. Connect. Contribute.

The Sonoma County Paratransit (SCPT) Department provides a vital service to some of the most vulnerable populations in Sonoma County. With care, compassion, and sensitivity our Drivers and Customer Service Representative (CSR’s) are the frontline workers providing this integral service, connecting our clientele to the community. This contribution to our community is a source of pride for CVNL.

Position Summary

The Director of Operations keeps CVNL's offices, systems, and technology running smoothly so staff can focus on serving North Bay nonprofits and volunteers. Reporting to the CFO, the position leads facility management for Santa Rosa and San Rafael offices, including budget oversight, serves as the internal technology lead, working with our IT vendor and in close partnership with executive leadership, and provides administrative support to the Paratransit program.

Key Responsibilities

• Facilities & Workspace Management
• Lead facility management for the Santa Rosa and San Rafael offices, including property management relations, lease compliance, maintenance, repairs, janitorial services, and utilities
• Develop and manage facility budgets with the CFO; track costs and identify savings
• Working with the CFO and CEO, assess space needs as the organization changes, and lead related projects such as lease renewals, office moves, reconfigurations, and space planning
• Plan and manage facility projects from start to finish, covering timelines, vendor selection and coordination, staff communications, and continuity of services
• Manage office access, keys and badges, security, and workspace assignments
• Maintain health, safety, and emergency procedures and required workplace postings
• Oversee furniture, equipment, supplies, and office technology setup, including internet, phones, printers, and meeting room A/V
• Operations
• Working with the CFO, ensure effective operational and fiscal policies and procedures that support organizational excellence and legal and regulatory compliance
• Working with the CFO, develop operations budgets and ensure the organization meets or exceeds budget goals
• Oversee procurement and contract negotiation with vendors, programmatic partners, and funders• Assess and improve CVNL's internal systems and use of resources, including office space, hardware, communications technology, supplies, and logistics
• Provide analytical and reporting support to executive leadership
• Assist as needed with staff onboarding and technology training in partnership with Director of People & Culture
• Technology & IT
• Serve as CVNL's internal technology lead and primary liaison to our outside IT vendor, which hosts the majority of CVNL's technical infrastructure
• Manage the vendor relationship: set priorities, monitor service levels, review costs, and escalate issues
• Ensure the security of CVNL systems and data in coordination with the vendor, covering antivirus, firewalls, backups, encryption, and access permissions; advise the CFO on risks
• Administer Microsoft 365, including user accounts, licenses, passwords, permissions, and email forwarding during staff transitions
• Oversee software purchasing, licensing, installation, and staff training; recommend investments that improve effectiveness and efficiency
• Provide first-line, hands-on technology support to staff; manage a help desk ticketing process and route issues to the vendor as needed
• Oversee hardware, network equipment, telephone and internet, meeting software, and file sharing and storage
• Oversee all domains, including purchasing, renewals, forwarding, private registration, and retiring unused domains
• Lead technology projects, including evaluating and deploying new systems and services
• Manage the IT budget and report quarterly to the executive team on system performance, costs, and recommended improvements
• Systems & Website Support
• In partnership with executive leadership, maintain CVNL websites and their integrations, keeping them secure, current, and functioning well
• Support the administration of technical platforms used across departments, including integrations and automations
• Support website analytics setup and reporting, including Google Analytics and Ads, to inform outreach across departments
• Provide technical support for data collection and reporting tools used in impact tracking
• Paratransit Support
• Support the Paratransit Director with administrative and operational needs
• Support coordination of Paratransit reporting, including reports required by funders, contracts, and regulatory agencies
• Support Paratransit Director in improving administrative systems and processes that support efficiency and service quality• Help track customer feedback and support resolution of issues in partnership with the Paratransit Director
• Coordinate Paratransit technology, including transportation management software, with the department and CVNL’s outside IT vendor
• Participate in departmental safety and staff meetings

Requirements

Qualifications

• 5+ years of experience in operations, facilities, and IT management; nonprofit experience preferred
• Experience managing facilities, leases, and office projects, including budgets
• Experience working with outside IT vendors or managed service providers
• Strong working knowledge of Microsoft 365, cloud-based systems, networks, and hardware and software support
• Experience supporting websites (WordPress preferred) and CRM platforms
• Experience with transportation or paratransit operations or reporting a plus
• Strong analytical and problem-solving skills, including strong proficiency in Excel
• Excellent project management skills; able to manage multiple projects while maintaining high service standards
• Comfortable with budgets, vendor negotiation, and contract management
• Able to explain technical concepts clearly to non-technical colleagues
• Bachelor’s degree in Operations, Information Technology, Business, or a related field, or equivalent experience
• Physical & Travel Requirements
• Ability to lift and move up to 50 lbs
• Regular business hours, with occasional schedule flexibility with given notice; regular travel between CVNL sites
• Valid California driver's license, valid auto insurance, and reliable transportation
• Reasonable accommodations can be made to enable individuals with differing abilities to perform the essential functions