Part-Time Administrative Assistant

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University

Department:

Counseling Center Administrative Support

Time Type:

Part time

Job Type:

Regular

FLSA Status:

Non-Exempt

Work Modality:

Union:

SEIU Local 500 - Provost & Enrollment Division

This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.

Job Description:

Summary:

The Administrative Assistant provides and facilitates the smooth functioning of the Center for Well-Being’s front office. The person in this position must be a responsible, dependable, and supportive team member and, as the Center’s first point of contact, have excellent customer service skills.

Essential Functions:

Client and staff scheduling. Answer phones, check Center email and voicemail, schedule Center for Well-Being appointments (e.g., initial consultations and single-sessions), greet walk-ins, manage staff and trainee requests for room scheduling.

Client and community contact. Direct clients and process client paperwork, provide information to the AU community regarding Center services, observe and maintain confidential front office environment.

Data Collection and File Maintenance. Create and maintain confidential files for clients. Direct fax and phone calls, trainee files and office mail.

General Office Responsibilities. Proof and maintain office contact lists, manage front desk supplies, make copies, distribute materials, maintain shared office spaces (e.g., crisis room).

Competencies:

Serving Customers.

Prioritizing and Organizing.

Championing Customer Needs.

Supporting Coworkers.

Making Accurate Judgments and Decisions.

Position Type/Expected Hours of Work:

Part-time.

25 hours per week.

Required Education and Experience:

High school diploma or equivalent.

1 - 3 years of relevant experience.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.