Facilities Building Manager

In Places, we don't sit back and let things happen; we make things happen, and we do this in service to all Apple employees and customers. Our team is a diverse and nimble group that manages Apple's workplaces and workplace services. We develop and manage Apple's global real estate portfolio, lead all related capital construction projects, provide outstanding facilities and site services, develop and lead sustainability initiatives to reduce the environmental impact of all Apple facilities, including commute and renewable energy

programs, and do everything we can to ensure the health and safety of all Apple personnel, facilities, and customers around the world.

We are seeking an experienced, collaborative, and highly motivated Facilities Building Manager to join our team supporting multiple facilities across our Austin campus.

Description

The Facilities Building Manager will be responsible for the efficient and effective management of facilities services and support across multiple facilities within Austin, serving as the central resource for building occupants. You will be a key point of contact for occupants, vendors, and internal partners, ensuring buildings are properly managed and maintained, a consistent work environment, and a high standard of customer experience.

Responsibilities

• Oversee the implementation of policies, procedures, and programs that assure well-managed, well-maintained buildings and facilities.
• Serve as the primary liaison between property management and facilities teams across leased buildings.
• Support building audits and routine facility inspections to maintain operation compliance, safety standards, and high workplace quality.
• Manage and maintain the work environment, including office furniture and layout, ensuring consistency across all sites.
• Manage major relocations of people and labs, including reconfigurations, new building construction, and internal building shuffles.
• Collaborate closely with business partners, including Space Planning, Shipping, Receiving and Mail, Conference and Event Production Services, Reception, Badge Services, Operations and Maintenance, Project Management, Real Estate and Leasing team, Commute, Environment, Health and Safety, and more.
• Communicate information to building occupants regarding events, closures, construction, and other building impacts.
• Advocate customer needs internally to continuously improve the customer experience through product and process.
• Ensure questions, concerns, and suggestions are addressed in a timely manner.
• Continuously evaluate and identify innovative ways to streamline processes and operations.
• Incorporate AI tools into daily work, and actively develop and pilot new ways of applying AI to improve building operations, occupant communication, and reporting.

Minimum Qualifications

• 3+ years of experience related to facilities management and customer service.
• Strong communication skills, verbal and written, with customer groups and all levels of the organization.
• Experience in planning, coordinating, and executing multiple client needs.
• Experience overseeing building operations, maintenance programs, and work environment standards across multiple sites.
• Skilled in developing and maintaining excellent working relationships with internal teams, customers, and business units.
• Familiarity with tools such as Integrated Workplace Management Solutions, service request management, MS Office, Numbers, Keynote, Pages, Composer, PlanGrid, Tableau, and Box.
• Proficiency with AI tools, and a demonstrated ability to apply them to everyday work.
• Bachelor’s Degree or equivalent experience in facility management.

Preferred Qualifications

• 5+ years of experience related to workplace management and customer service in a large corporate or campus environment.
• Experience managing major relocations of people and labs, including reconfigurations and new building construction.
• Excellent problem-solving, organizational, and reporting skills.
• Ability to multi-task and prioritize in a changing, high-growth environment.
• Thinks critically and creatively about how to regularly improve process and operations.
• Track record of identifying and implementing new applications of AI to improve process and operations.
• Extremely proactive, responsive, and upbeat with strong organizational skills.
• Adjusts quickly to changing priorities and conditions.