Service Operations Representative - West Coast Coverage

Job Title

Service Operations Representative - West Coast Coverage

Job ID

2026-6692

# of Openings

1

Job Locations

• US-PA-Wilkes Barre
• Location : Location
• US-PA-Wilkes Barre
• Job Post Information* : Posted Date

10/28/2026

• Job Post Information* : External Company Name
• Berkshire Hathaway GUARD Insurance Companies
• Job Post Information* : External Company URL http://www.guard.com/westguard.htm
• Location : Postal Code

18701-0020

Location : Address

39 Public Square

Type

Regular Full-Time

Telecommute

No

Responsibilities

• The Service Operations Representative position will support underwriting by handling real time endorsement requests from our partner agents through webchat contacts, ensuring customer satisfaction. Additionally, the individuals in this role will be responsible for handling underwriting operational workflow through our proprietary system. This role requires excellent communication and analytical skills, patience, and a customer-first mindset.

What you'll do:

• Handle incoming chats from partner agents and internal contacts to help resolve underwriting inquiries for 1 or 2 lines of business.
• Handle endorsement requests from partner agents and clients that come through our proprietary workflow system for 1 or 2 lines of business
• Utilize company underwriting directives to review and process changes in force commercial lines policies.
• Attend ongoing underwriting and service operations training to stay informed and ensure compliance.
• Assist internal and external customers with system issues related to the underwriting process, such as quoting and submitting change requests.

Qualifications

• High school diploma or equivalent required
• B achelor’s degree preferred or p roven experience in customer service, preferably with insurance or underwriting environments.
• Strong attention to detail and ability to interpret and apply underwriting criteria accurately.
• Excellent written and verbal communication skills, with the ability to explain context information clearly.
• Demonstrated problem solving skills and sound judgement making.
• Ability to de-escalate high pressure situations and determine if further escalation is necessary.
• Comfortable working independently and collaboratively within a team.
• Requires an 11:00 a.m. – 7:30 p.m. ET schedule to provide coverage for West Coast operations
• Pay Rate: Starting rate of pay is $19.93 per hour for this position in Wilkes‑Barre, PA.
• This role is based out of the Wilkes-Barre location. The successful candidate is expected to work in one of our offices 3 days per week.
• Interview Integrity Notice: Berkshire Hathaway GUARD is committed to a fair and consistent hiring process. Candidates are expected to participate independently in interviews. Unauthorized recording, transcription, AI note-taking, or AI interview assistance tools may not be used during interviews without prior approval.