Healthcare Investigator

​* Simple Staffing is hiring for this position on behalf of Staffing Solutions Organization LLC *

Healthcare Investigator - State of Ohio

Work Location: Remote – Must be a licensed RN, LSW, LPCC, or LPC in the State of Ohio.

You do not need to reside in the state of Ohio; you only need to be licensed in Ohio.

Pay Range: $53,000.00 - $55,000.00 annually

Once Healthcare Investigators have been thoroughly trained and are completing investigations independently (typically around 9 months), they are eligible for a quarterly bonus.

Bonuses are based on quarterly performance: productivity, quality, and taking on additional responsibilities.

Criteria for bonuses is shared with the investigator when they become bonus-eligible so they can work toward their own personal bonus goal.

Position Summary

The Healthcare Investigator I is responsible for investigating incidents involving Medicaid recipients and/or providers to ensure the health, safety, and welfare of individuals receiving services. This role conducts thorough investigations, coordinates with internal and external stakeholders, and ensures compliance with Ohio Medicaid and HCBS regulations.

Essential Duties & Responsibilities

Conducts investigations of reported incidents involving Medicaid recipients and providers to ensure health and welfare standards are met.

Reviews and analyzes documentation including clinical records, incident reports, billing records, and other relevant materials.

Performs interviews with recipients, providers, witnesses, and other involved parties using effective interviewing and active‑listening techniques.

Accurately documents all investigative activities, findings, and conclusions in the incident reporting system.

Identifies rule violations, contributing factors, and potential risks; develops clear, well‑supported investigation summary reports.

Educates Medicaid providers on applicable rules, responsibilities, and best practices related to service delivery.

Coordinates and refers cases to external entities as appropriate, including:

• Law enforcement
• County children services
• Adult Protective Services
• County Boards of Developmental Disabilities
• Other oversight or regulatory agencies
• Gathers information and prepares referrals to the Ohio Department of Medicaid for suspected or egregious provider misconduct.
• Maintains professionalism and confidentiality while working independently in a remote environment.
• Performs other duties as assigned to support departmental needs.
• Required Knowledge, Skills, & Abilities
• Strong critical‑thinking and analytical skills with the ability to synthesize complex information.
• Excellent organizational skills with the ability to manage multiple investigations concurrently.
• Strong verbal and written communication skills, including professional report writing.
• Effective interviewing and active‑listening abilities.
• Ability to work independently and collaboratively within a team environment.
• Strong decision‑making skills with a high level of accuracy and attention to detail.
• Demonstrated professionalism and ability to work respectfully with individuals from diverse backgrounds.
• Proficiency with Microsoft Word, Excel, Outlook, and internet‑based systems.

Minimum Qualifications

• Education / Licensure (One Required)
• Licensed Registered Nurse (RN) – Ohio
• Licensed Social Worker (LSW) - Ohio
• Licensed Professional Counselor (LPC) - Ohio
• License Professional Clinical Counselor (LPCC) - Ohio
• Experience
• Minimum of 1 year of paid experience in Home and Community‑Based Services (HCBS), including one or more of the following:
• Incident investigation
• Ensuring individual health and welfare
• Quality assurance or clinical risk management
• Mental health or addiction services
• Interfacing with law enforcement, nursing homes, children services, adult protective services, or the Ohio Department of Developmental Disabilities
• Providing waiver services (e.g., home health or other HCBS services)
• Work Environment
• Fully remote position within Ohio
• Occasional travel (1 to 2 times per year) within the Central Ohio area may be required for training
• May involve exposure to sensitive or emotionally challenging information
• Standard business hours with flexibility based on investigative needs

Requirements

• Minimum of 1 year of paid experience in Home and Community‑Based Services (HCBS), including one or more of the following:
• Incident investigation
• Ensuring individual health and welfare
• Quality assurance or clinical risk management
• Mental health or addiction services
• Interfacing with law enforcement, nursing homes, children services, adult protective services, or the Ohio Department of Developmental Disabilities
• Providing waiver services (e.g., home health or other HCBS services)