Enterprise Training - Advisor I

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Job Title

Enterprise Training - Advisor I

About your role:

As a Training Advisor for Restaurant Solutions, you will design, deliver and evaluate learning programs that build restaurant industry knowledge and solution-based selling skills. You will work with Sales Leadership, Product Management, Restaurant Solutions, Sales Enablement and subject matter experts to align training with business priorities. Your work helps sales professionals position Clover from Fiserv and related restaurant solutions to address operational needs.

What you'll do:

• Design onboarding and continuing education programs focused on restaurant operations, industry trends and solution-based selling.
• Facilitate instructor-led and virtual learning sessions for sales professionals supporting restaurant owners and operators.
• Develop training content that explains restaurant workflows, customer needs, competitive trends and Clover from Fiserv capabilities.
• Partner with Product Management, Sales Enablement and Restaurant Solutions teams to update curriculum based on product releases and market insights.
• Collaborate with Instructional Designers to create digital learning content, facilitator guides, simulations and knowledge checks.
• Apply restaurant scenarios, customer use cases and consultative selling methods to improve sales readiness.
• Evaluate program effectiveness using learner feedback, performance metrics and stakeholder input, then recommend content improvements.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
• Experience you'll need to have: 6+ years of experience in learning and development, training, sales enablement or a related function.
• 2+ years of experience in restaurant technology, point-of-sale systems, hospitality, merchant services, payments or a related industry.
• 6+ years of experience facilitating training for sales, client-facing or operational teams using instructor-led, virtual or blended learning formats.
• 6+ years of experience developing learning materials, including facilitator guides, presentations, digital content, simulations or assessments.
• 4+ years of experience partnering with business stakeholders to align training programs with measurable business objectives.
• 4+ years of experience using learning management systems or sales enablement platforms to deliver, track or evaluate training.
• Bachelor’s degree or higher in Business Management, Marketing, Hospitality Management, Education, Human Resources or a related field, or equivalent combination of education, related experience and/or military experience.
• Experience that would be great to have: Experience with Clover Restaurant or other restaurant point-of-sale and payment solutions.
• Knowledge of restaurant operations, including front-of-house, back-of-house, online ordering, delivery, inventory management, employee management and payment workflows.
• Experience developing sales certification programs or competency frameworks.
• Formal facilitation certification from an accredited training organization.

How you'll work:

This role is remote.

This role requires use of a computer and audio equipment.

Travel:

This role requires travel (up to 80%).

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Our commitment to Equal Opportunity:

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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