Access Coordinator III - WISL

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Closing Date:

11/13/2026

Type of Position:

Clinical Staff - Medical Ancillary Support

Job Type:

Regular

Work Shift:

Day Shift (United States of America)

Sponsorship Available:

No

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks ( available for benefits eligible positions only ):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the   Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy.

Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu .

Department:

ICE | CORE PA WISL Access Clinics

Department's Website:

Summary of Job Duties:

An Access Coordinator III is responsible for coordinating and overseeing complex patient access functions, ensuring efficient scheduling, registration, insurance verification, authorization, and patient intake processes. This position serves as a senior resource for access staff, providing guidance, resolving escalated issues, and ensuring compliance with organizational policies, regulatory requirements, and customer service standards.

Qualifications:

Minimum Qualifications:

• High School, GED, or formal educational equivalent
• Three years of customer service experience preferably in registration, billing, or scheduling in a healthcare environment.
• Good communication skills, basic proficiency with computers (preferably MS Office), excellent telephone etiquette skills, and general knowledge of office machines including printers and scanners. Excellent customer service skills.
• Knowledge of basic medical terminology is required.

Preferred Qualifications:

• Bachelor Degree

Qualifications Equivalencies:

Additional Information:

Job Requirements:

Coordinate complex patient scheduling, registration, and admission processes.

Verify insurance eligibility, benefits, referrals, and prior authorizations.

Resolve escalated patient access issues and registration discrepancies.

Ensure accuracy of patient demographic, financial, and insurance information.

Provide guidance, training, and support to Access Coordinators and other team members.

Monitor workflows to ensure efficient patient throughput and timely service delivery.

Communicate with patients, providers, clinical departments, and insurance representatives.

Assist with identifying workflow improvements and implementing best practices.

Ensure compliance with HIPAA, organizational policies, and regulatory requirements.

Support departmental goals related to patient satisfaction, operational efficiency, and revenue cycle management.

• PHYSICAL REQUIREMENTS
• Stand: Frequently
• Sit: Frequently
• Walk: Occasionally
• Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently
• Lift and carry weight: 25 lbs
• Push and pull weight: 25 lbs
• Use hands to touch, handle or feel: Frequently
• Talk: Continuously
• Hear: Continuously
• Taste or smell: Occasionally
• Read, concentrate, think analytically: Continuously
• Physical Environment : Inside Medical Facility Environment

Required Documents to Apply:

Resume

Optional Documents:

Proof of Veteran Status

Special Instructions to Applicants:

Recruitment Contact Information:

Please contact askrecruitment@uams.edu  for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site  https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Annual TB Screening, Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:

Feeling, Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting, Talking

Frequent Physical Activity:

Grasping, Reaching, Standing, Walking

Occasional Physical Activity:

Crouching, Kneeling, Lifting, Pulling, Pushing, Stooping