Trim Service Coordinator

QXO is a leading distributor and installer of building products serving an $800 billion market. The company’s mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America’s largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products.

The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth. For more information, visit QXO.com.

What you'll do:

• Coordinate service appointments with builders and homeowners.
• Schedule technicians and route daily service work.
• Order materials and verify job requirements through internal systems.
• Follow up with builders to confirm service details and material needs.
• Track service tickets and ensure timely completion.
• Communicate effectively with customers, field personnel, and internal teams.
• Build product knowledge to support accurate ordering and service execution.
• Utilize business systems such as Microsoft Teams Planner for scheduling and service ticket tracking, BisTrack for material ordering, and
• Outlook and Zoom for customer communication and coordination.

What you'll bring:

• Experience in the building products, millwork, trim, construction, or homebuilding industry.
• Background in service coordination, dispatching, scheduling, customer service, or operations support.
• Working knowledge of material ordering, service ticket management, or technician scheduling.
• Strong attention to detail and ability to keep multiple projects moving simultaneously.
• Comfortable communicating with builders, homeowners, and field personnel.
• Proficiency with Microsoft Office and business systems used to manage scheduling and service workflows.
• Preferred: Experience using
• Microsoft Teams Planner
• (scheduling and service ticket tracking), BisTrack
• (material ordering), and
• Outlook and Zoom
• (customer communication and virtual meetings).

What you'll earn

Health Care Benefits

401(k) with employer match

Paid Time Off

We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.

Responsibilities

• Coordinate service appointments with builders and homeowners.
• Schedule technicians and route daily service work.
• Order materials and verify job requirements through internal systems.
• Follow up with builders to confirm service details and material needs.
• Track service tickets and ensure timely completion.
• Communicate effectively with customers, field personnel, and internal teams.
• Build product knowledge to support accurate ordering and service execution.
• Utilize business systems such as Microsoft Teams Planner for scheduling and service ticket tracking, BisTrack for material ordering, and
• Outlook and Zoom for customer communication and coordination.

Qualifications

• Experience in the building products, millwork, trim, construction, or homebuilding industry.
• Background in service coordination, dispatching, scheduling, customer service, or operations support.
• Working knowledge of material ordering, service ticket management, or technician scheduling.
• Strong attention to detail and ability to keep multiple projects moving simultaneously.
• Comfortable communicating with builders, homeowners, and field personnel.
• Proficiency with Microsoft Office and business systems used to manage scheduling and service workflows.
• Preferred: Experience using
• Microsoft Teams Planner
• (scheduling and service ticket tracking), BisTrack
• (material ordering), and
• Outlook and Zoom
• (customer communication and virtual meetings).