Specialty Care Center Flow Facilitator

SHIFT:

Day (United States of America)

Seeking Breakthrough Makers

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview

The Specialty Care Center Flow Facilitator (SCC FF) advocates for patient flow and dynamic room utilization that is in collaboration with divisional operations and on-site teams. Acting as a change agent, the SCC FF ensures safe, efficient specialty care visits by establishing systems and processes that optimize patient throughput.

The SCC FF participates in room assignment decisions, patient flow improvements, and throughput strategies at both divisional and site levels. They monitor patient movement, assess room readiness, and coordinate efficient room allocations. Collaborating with division leadership, site operations, practice managers, and clinical staff, the SCC FF ensures timely throughput and resolves flow issues. Leveraging data sources, they identify opportunities to enhance efficiency and reduce delays.

Schedule: Monday-Friday, 7am-3:30pm (somewhat flexible on timing)

What you will do

• Facilitate communication across divisions/clinics to reduce silos, promote room sharing, and enhance collaboration within the SCC.
• Establish and maintain systems that ensure safe, efficient patient flow.
• Continuously monitor room utilization, site capacity, and patient flow challenges.
• Participate in meetings to assess SCC visit volumes, improve flow efficiency, and optimize room allocation.
• Work with divisions to assign space for new or planned clinics.
• Track and communicate room assignment changes to relevant stakeholders.
• Coordinate with local flow facilitators on room readiness and utilization, addressing delays as needed.
• Collaborate with clinical teams to maximize exam room usage by evaluating scheduling functionality and rooming methods.
• Review future clinic days to optimize room assignments, anticipate issues, and implement solutions.
• Act as a change agent in SCC patient flow initiatives
• Other duties as assigned.
• Education Qualifications
• High School Diploma/GED - Required
• Bachelor's Degree - Preferred
• Experience Qualifications
• At least three (3) years of experience in healthcare administration and/or building operations with familiarity with HER scheduling workflows - Required
• At least two (2) years previous experience with scheduling & room management systems (EPIC/QGenda) - Preferred
• Skills and Abilities
• Strong/Advanced computer skills. (Required proficiency)
• Persuasive; gains support and commitment; mobilizes people to take action. (Required proficiency)
• Fosters positive attitude, team spirit and trust. (Required proficiency)
• Ability to collaborate with stakeholders at all levels (Required proficiency)
• Ability to manage multiple projects simultaneously to meet department objectives and deadlines consistently, set priorities, and work independently. (Required proficiency)
• Ability to generate and encourage creative ideas, innovative thinking, and imaginative solutions to issues or problems. (Required proficiency)
• Excellent attention to detail. (Required proficiency)
• Knowledge of scheduling systems (EPIC/QGenda) (Preferred proficiency)
• To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.
• EEO / VEVRAA Federal Contractor | Tobacco Statement