Customer service specialist

About the Opportunity

We're looking for a friendly, adaptable and customer-focused Customer Service Consultant to join a well-established team within the waste management industry.

Based in Braeside, you'll be the first point of contact for customers, assisting with general enquiries, waste collection bookings, invoice queries and service-related requests.

This is an initial 2-month contract, ideal for someone looking for an immediate opportunity to utilise their customer service skills within a supportive and collaborative team.

What You'll Be Doing

• Responding to inbound customer enquiries via phone and email.
• Assisting customers with waste collection bookings and service requests.
• Managing enquiries relating to missed bin collections and waste services.
• Investigating and responding to invoice queries and discrepancies.
• Communicating clearly and professionally with customers and internal stakeholders.
• Using internal systems to update customer information and manage service requests.
• Ensuring all customer enquiries are handled efficiently and accurately.

What We're Looking For

• We're looking for someone who is reliable, switched-on and brings a positive attitude to the team.
• Ideally, you'll have: Previous experience in a customer service or call centre environment.
• Excellent verbal and written communication skills.
• Confidence handling inbound calls and managing customer enquiries.
• Strong email writing skills, with the ability to communicate clearly and professionally.
• Good attention to detail, particularly when reviewing invoices and customer information.
• The ability to adapt to changing priorities and learn new systems quickly.
• A proactive approach, strong work ethic and reliable attendance.
• Desirable experience: Exposure to Microsoft Dynamics.
• Experience using phone systems such as 8x8.
• Previous experience in administration, billing or service-based industries.
• What's on Offer?
• Monday to Friday, 9:00 am – 5:00 pm.
• $37.58 per hour + superannuation
• Initial 2-month contract.
• Immediate start.
• Supportive and welcoming team environment.
• A positive workplace culture with regular team celebrations, lunches and social events.
• Location & Requirements
• Based in Braeside, VIC.
• A current driver's licence and access to your own vehicle are essential, as the location is not easily accessible by public transport.
• Full Australian working rights are required.
• Office-based.
• Interested?
• If you're a reliable and customer-focused individual who enjoys helping people and working as part of a supportive team, we'd love to hear from you!
• Apply now to be considered.