Employee Relations Representative

The Employee Relations Representative serves as a critical first line of support for the Employee Relations team, managing daily administrative functions that ensure consistent application of company policy and fair treatment of employees. This role is primarily responsible for triaging policy inquiries, monitoring the Employee Relations inbox, and acting as a compliance gatekeeper before terminations or corrective actions are processed.

The Employee Relations Representative I ensures the organization upholds its policies, supports leadership in navigating employment decisions, and handles minor workplace matters requiring immediate attention.

Key Responsibilities:

• Employee Relations Case Support & Policy Application
• Maintain a strong working knowledge of HR policies and procedures to serve as a resource for employees and managers.
• Monitor and manage the Employee Relations shared inbox, responding to inquiries and escalating issues as appropriate.
• Review and approve/reject termination and corrective action requests submitted by management, ensuring alignment with policy, documentation standards, and legal compliance.
• Conduct initial triage of workplace concerns and ensure appropriate routing or escalation for investigation or coaching.
• Serve as a policy expert, providing interpretation and guidance to HR partners and people leaders regarding company policy, collective bargaining agreements, and employment practices.
• Execute employee terminations in coordination with management, ensuring consistency and compliance with internal protocols.
• Training & Investigation Support
• Assist Employee Relations II-III representatives and managers with scheduling, coordination, and documentation for formal investigations.
• Participate in “mini-investigations” (e.g., attendance abuse, interpersonal disagreements, minor conduct issues) under the guidance of senior ER team members.
• Contribute to the development and delivery of training programs for managers related to documentation, policy application, and conduct expectations
• Data Compliance Monitoring
• Pull, organize, and analyze data from HRIS and case management systems to identify trends in corrective actions, terminations, or compliance gaps.
• Prepare reports and summaries to support audit reviews, risk assessments, and quarterly trend reporting.
• Maintain accurate and confidential case records in the case management system.
• Track and monitor case volumes, escalation categories, and process timelines to support operational efficiency and continuous improvement.
• Reporting & Documentation
• Support the preparation of reports on employee relations metrics and risk indicators.
• Maintain case logs and ensure documentation is complete, confidential, and audit-ready.
• Other Responsibilities
• Collaborate closely with other members of the HR and Operations teams to uphold standards
• Participate in cross-functional meetings and working groups to streamline processes or enhance manager support.
• Provide backup coverage and knowledge sharing across the Employee Relations team to ensure business continuity.
• Maintain a strong working knowledge of HR policies and procedures to serve as a resource for employees and managers.
• Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to modification to accommodate individuals with disabilities.

Requirements

• Technical Skills & Abilities: Working knowledge of employment law, HR policy administration, and collective bargaining environments
• Proficiency with HR Information Systems (HRIS) and platforms
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Strong verbal and written communication skills; able to provide clear and diplomatic guidance to stakeholders
• Highly organized with strong attention to detail and documentation practices
• Demonstrated discretion in handling confidential and sensitive matters
• Proficiency in Microsoft Office Suite and ability to work with HRIS, ticketing systems, or case management platforms
• Bilingual (English/Spanish) preferred but not required
• Proficient with Microsoft Office Suite or related software
• Bilingual (English/Spanish) preferred but not required
• Education & Experience: Bachelor’s degree in Human Resources, Business Administration, or a related field preferred; equivalent combination of education and experience will be considered
• 1–2 years of experience in Human Resources, preferably with exposure to employee relations, HR compliance, or policy administration
• Experience in a legal cannabis market is highly preferred
• Additional Requirements: Must be at least 21 years of age.
• Prolonged periods of standing, sitting at a desk, and working on a computer.
• Must be able to access and navigate each department at the organization's facilities.
• Ability to get in and out of the vehicle and walk up and down stairs during your shift.
• Must be able to stand and sit for prolonged periods of time and to bend, kneel, squat, and twist.
• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.