General Manager

• General Manager
• CRDN of Atlanta East & NE Georgia
• Location: Marietta, GA (in-office + regional travel)
• Pay: $90,000 – $110,000 base salary (based on experience) + quarterly profit-based bonus
• Job Type: Full-time

About CRDN of Atlanta East & NE Georgia

CRDN is the largest network of full contents restoration specialists in North America, with locations across the U.S., Canada and the United Kingdom. Since 2001, CRDN is a leader in the industry in restoring belongings damaged by fire, smoke, water, soot and mold, from clothing and textiles to electronics, artwork, furniture and hard contents. When disaster strikes, CRDN works with policyholders, insurance adjusters and contractors to save what matters, reduce replacement costs and help families recover faster.

CRDN of Atlanta East & NE Georgia is based in Marietta and serves the Atlanta metro and Northeast Georgia. The team works mainly with insurance adjusters on residential and commercial claims and has built strong relationships with agents, adjusters and contractors throughout the region.

About the Role

Our long-time General Manager is retiring at the end of the year. This is an opportunity for an experienced restoration leader to step into an established, profitable operation and own its day-to-day success. You’ll report directly to owner and CEO Keith Martin and lead the full Marietta team, including production, office staff and our marketing representative.

What You’ll Do

• Operations & Production
• Oversees department heads – production, warehouse, and field teams
• Maintains a consistent & productive workflow for all restoration production while minimizing overtime, maintaining all quality standards
• Properly coordinates and completes all restoration production work in a timely manner while working with other departments and managers as needed
• Order office, warehouse and jobsite supplies
• People Leadership
• Lead all HR matters, including hiring, performance management, discipline and terminations
• Assist in training and work to improve efficiency within the departments
• Conduct employee evaluations and oversee staff training
• Manage and support the marketing representative
• Issue directive to various departments outlining policy, program or operational changes that need to be implemented.
• Financial & Program Management
• Handle billing for all program and non-program jobs, and manage collections
• Ensure full compliance with carrier and program requirements
• Calculate and submit monthly commissions
• Set and track quarterly and annual production and sales goals
• Client & Stakeholder Relationships
• Serve as the main point of contact for staff, homeowners, contractors and insurance adjusters
• Build relationship with adjusters and contractors
• Resolve customer complaints and issues quickly and professionally
• Attend industry conferences and trainings as directed by ownership
• Who Thrives in This Role
• You’re an outgoing leader who cares about your team, and you’re also assertive and attentive. You don’t avoid conflict. You can be compassionate with your staff while holding firm on expectations. You have an owner’s mindset and put the health of the business first. You multitask well and communicate clearly with everyone from technicians to adjusters. You stay flexible when plans change, which in restoration they often do.
• Location
• Marietta, GA. Atlanta-area candidates strongly preferred; relocation assistance is not available.

Requirements

What You Bring

• Required
• 3–5+ years of restoration industry experience (any restoration background; contents experience a plus)
• Experience leading people, whether as a manager, assistant manager or project manager running crews
• Proven ability to hold people accountable and handle difficult conversations directly
• Proficiency in Microsoft Office (Word, Excel)
• Experience using a CRM (training on our in-house software provided)
• Willingness to travel within a 120-mile radius of Atlanta as needed
• Valid driver’s license and clean driving record
• Preferred
• 1–2+ years in a formal management role
• IICRC certification(s)
• Bachelor’s degree
• Experience with insurance program work, billing and collections