Care Coordinator / Medical Receptionist Lead

Overview

At Confluent Health and our family of affiliated brands, Care Coordinators are central to the patient experience. They are the first voice a patient hears and the first face they see. You set the tone for the entire experience: organized, warm, and professional from the first call through every visit. This is a fast-paced, multi-tasking role where no two days look the same, and where your ability to stay organized, follow through, and take ownership makes a direct impact on patients and the clinical team.

How we support you:

• Competitive compensation
• Benefits include generous paid time off, medical, dental, vision, disability, and 401(K) with a 4% employer match
• Comprehensive training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette
• Structured onboarding and ongoing support from clinic leadership
• Clear growth pathways; our front desk team members have advanced into clinic management, operations, and leadership roles

Responsibilities

• The Care Coordinator Lead works under the direct supervision of the Clinic Director or Assistant Director
• Oversee daily front desk operations including patient check-in/check-out, scheduling, referrals, and workflow coordination.
• Deliver excellent customer service in person, by phone, and email while maintaining professionalism and HIPAA compliance.
• Verify insurance, obtain authorizations, collect co-pays/co-insurance, and follow up with patients and insurance as needed.
• Maintain accurate patient records in the EMR system.
• Supervise and support front office staff, assist with training, and ensure responsibilities are completed accurately.
• Coordinate with the Director and Billing team on collections, reporting, and front office operations.
• Maintain front office cleanliness and manage clinic supply inventory.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent
• 1 year minimum front office experience in a Physical Therapy or Medical office
• 1 year supervisory experience preferred
• Experience with Medical Insurance Verifications and Authorizations. Interest in physical therapy or related medical field
• Understanding of and ability to perform outstanding customer service
• Ability to multi-task
• Ability to follow directions and use sound judgment while performing duties
• Ability to communicate clearly and with a respectful delivery
• Ability to organize time and set priorities appropriately
• Ability to establish rapport and work harmoniously with patients and co-workers
• Willingness to pitch in to do what it takes to best serve our patients!

About

Pay Range:

$21.00–$25.00 per hour

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us

at careers@goconfluent.com.

Responsibilities

• The Care Coordinator Lead works under the direct supervision of the Clinic Director or Assistant Director
• Oversee daily front desk operations including patient check-in/check-out, scheduling, referrals, and workflow coordination.
• Deliver excellent customer service in person, by phone, and email while maintaining professionalism and HIPAA compliance.
• Verify insurance, obtain authorizations, collect co-pays/co-insurance, and follow up with patients and insurance as needed.
• Maintain accurate patient records in the EMR system.
• Supervise and support front office staff, assist with training, and ensure responsibilities are completed accurately.
• Coordinate with the Director and Billing team on collections, reporting, and front office operations.
• Maintain front office cleanliness and manage clinic supply inventory.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent
• 1 year minimum front office experience in a Physical Therapy or Medical office
• 1 year supervisory experience preferred
• Experience with Medical Insurance Verifications and Authorizations. Interest in physical therapy or related medical field
• Understanding of and ability to perform outstanding customer service
• Ability to multi-task
• Ability to follow directions and use sound judgment while performing duties
• Ability to communicate clearly and with a respectful delivery
• Ability to organize time and set priorities appropriately
• Ability to establish rapport and work harmoniously with patients and co-workers
• Willingness to pitch in to do what it takes to best serve our patients!