Network Support Specialist

Aspen Fiber Networks, a leading information technology solutions provider, is looking for a proactive and detail-oriented Network Support Specialist to join our dynamic team. In this role, you will provide technical support and troubleshooting for our clients' networking needs, ensuring optimal performance and reliability of their network systems.

As a Network Support Specialist, you will work closely with clients and internal teams to diagnose and resolve network issues, provide training on network systems, and assist in the implementation of network solutions. Your expertise will contribute to delivering exceptional support and maintaining client satisfaction.

Responsibilities

• Monitor and support client network systems to ensure smooth operation.
• Troubleshoot and resolve network issues reported by clients.
• Assist in the installation and configuration of network equipment.
• Provide technical guidance and support to clients and internal teams.
• Document and maintain records of network support activities and resolutions.
• Stay updated on networking technologies and industry best practices.
• Participate in the training of clients on network usage and best practices.
• Collaborate with network engineers to implement solutions for network enhancements.

Requirements

• Associate or bachelor’s degree in computer science, information technology, or a related field.
• Proven experience in network support or technical support role.
• Strong knowledge of network protocols and technologies (TCP/IP, DNS, DHCP, etc.).
• Experience with troubleshooting network issues and providing solutions.
• Familiarity with routers, switches, firewalls, and other network equipment.
• Excellent problem-solving and analytical skills.
• Strong communication and customer service skills.
• Relevant certifications (such as CompTIA Network+, CCNA, etc.) are a plus.
• Ability to work independently and as part of a team.