Loan Servicing Representative - Auto Operations

About this role:

Wells Fargo is seeking a Loan Servicing Representative in the Impound Support group as part of Auto Operations. This team responds to impound and/or lien notifications, working with the appropriate governmental agencies and third parties to secure the vehicle within the allotted timeframe and protect Wells Fargo’s assets.

Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services. Find out why we’re the #1 financial services company to grow YOUR career.

In this role, you will:

Support loan servicing operations by executing moderately complex administrative, transactional, and operational tasks.

Manage and prioritize a high-volume pipeline of work to meet defined productivity, service, and quality standards.

Research, analyze, and resolve moderately complex customer and operational issues using available tools, procedures, and resources.

Review and process claims using sound judgment while ensuring compliance with federal, state, client, and company requirements.

Respond to written and phone inquiries from customers, vendors, and internal partners with accuracy and timeliness.

Collaborate with cross-functional teams and external stakeholders to ensure timely resolution and workflow continuity.

Escalate non-routine, higher-risk, or complex issues to appropriate partners or leadership.

Monitor work for accuracy and quality, ensuring adherence to established standards and expectations.

Identify process gaps or inefficiencies and recommend improvements to enhance operations.

Required Qualifications:

1+ year of loan servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

Experience within auto financial operations and/or automotive industry.

Working knowledge and experience with the following systems: I-Repo, CARS, and ITOP.

Experience executing in a fast paced, high demand, production environment while balancing multiple priorities.

Demonstrated resilience, accountability, and adaptability when managing changing priorities, customer needs, and challenging situations.

Analytical, critical thinking, and problem-solving skills, with the ability to research information, identify root causes, and resolve customer or operational issues.

Knowledge evaluating loan information, identifying operational risk, and applying established escalation procedures to support compliant outcomes.

Proven success managing multiple priorities and meeting deadlines while maintaining high standards for quality, accuracy, and customer service.

Attention to detail and commitment to accuracy when reviewing, processing, and validating information in a regulated environment.

Demonstrated verbal and written communication, including active listening, and collaboration, with a track record of building effective partnerships.

Excellent analytical skills with high attention to detail and accuracy.

Ability to multi-task to meet deadlines/service level agreements (SLAs), achieve goals, and work under pressure in a dynamic and complex environment.

Job Expectations:

• Start date: December 7, 2026
• Work schedule: Monday – Friday 7am – 4pm
• Hours may adjust bi-annually, based on Daylight Savings Time

Must be able to attend full duration of training.

This position does not offer relocation assistance

This position is not eligible for Visa sponsorship

This position offers a hybrid schedule.

Job Location:

401 Las Colinas Blvd W Building A - Irving, TX 75039

Work on-site at the location posted

Posting End Date:

1 Nov 2026 *Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations,

timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit  Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.