Director of Patient Services - Medicine

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Overview: The Director of Nursing for Medicine serves as the direct link between YNHH executive leadership, the managers and staff on the patient care teams on the adult inpatient medicine service.

The Director should achieve superior clinical and financial outcomes and attains performance management goals for adult medicine patients with a focused effort on patient, physician and staff satisfaction. The Director will respond to market and environmental forces , which have a significant impact on the delivery of acute care services and develop an effective response to these forces in all clinical areas. The Director will collaborate with others to achieve the Hospital's strategic mission and objectives EEO/AA/Disability/Veteran.

EEO/AA/Disability/Veteran

Responsibilities

• 1. 1. Overall 1.1 Through exceptional leadership, innovation and commitment, develops a team of highly skilled managers and staff who work together to achieve Patient Services goals. 1.2 Ensures accountability for high performance in patient satisfaction, staff development and regulatory readiness for all adult inpatient medicine and critical care units. 1.3 Communicates the vision of patient services so that employees and key stakeholders understand achieving excellence and high reliability. 1.4 Creates and maintains a positive work environment that benefits patients, staff, physicians and other key stakeholders. 1.5 Implements interdisciplinary plans through effective partnerships with physicians and other disciplines. 1.6 Ensures accountability for financial, operations and managerial effectiveness. 2. Unit & Service Line Specialty Objectives 2.1 Works directly with the managers to assure the delivery of safe, high quality patient centered care in adult inpatient medicine and critical care areas. 2.2 Ensures accountability for high performance in patient satisfaction 2.3 Collaborates with division leadership to develop and implement clinically relevant and fiscally sound programs, goals, and objectives. 2.4 Achieves performance management goals through interdisciplinary collaboration. 2.5 Scans environment for programmatic changes in response to trends in market demand, research, and clinical practice. 2.6 Achieves excellence in patient and family care through continuous evaluation of practice according to established clinical standards 2.7 Ensures that all regulatory standards are communicated, understood and implemented by managers and staff. 2.8 Continuously monitors the budget and the delivery of services and products. 3. Fiscal Management 3.1 Develops and manages a department budget to ensure the delivery of cost-effective, safe, quality care 3.2 Develops financial and programmatic recommendations for division and Hospital leadership. 3.3 Evaluate financial information on a regular basis in order to develop new models of care and improve efficiency with physician leaders. 3.4 Engages managers, staff and physicians in clinical and financial planning. 3.5 Communicates the rationale for financial decisions so that managers, staff and physicians understand their roles in meeting financial targets. 3.6 Evaluates department/program operations for potential implementation of cost-effective changes. 3.7 Establishes processes to ensure that required resources for patient care, e.g., staff, equipment, technology, information, etc., are available to meet department priorities. 3.8 Monitors trends in physician practices and their impact on the delivery of quality patient care. 4. Human Resource Management 4.1 Provides leadership to patient services management and staff in a collaborative environment that offers job satisfaction, recognition, and career development. 4.2 Facilitates personal and professional growth of department employees. 4.3 Stimulates innovative thinking to accomplish objectives 4.4 Clearly establishes expectations for high levels of performance and holds patient services management accountable for achieving them. 4.5 Integrates change through active support and open communication. 4.6 In collaboration with clinical leadership and human resources, ensures the efficacy of systems/processes to recruit and retain adequate and appropriate staff to meet patient, regulatory, fiscal and developmental requirements for the department. 4.7 Identifies manpower implications of regional and national practice and staffing trends. 4.8 Ensures that all managers and staff understand their roles in accomplishing department and strategic objectives. 4.9 Ensures that department and cross-functional teams involving patient services managers and staff function effectively. 5. Organizational Leadership 5.1 Leads department-centered interdisciplinary initiatives and cost and value initiatives. 5

Qualifications

• EDUCATION
• 1.Bachelor's Degree in Nursing required; Graduate degree required which may be in a related field. 2.Nursing leadership certification required.
• EXPERIENCE
• A minimum of 5 years' experience with demonstrated successful leadership /management experience in an acute care setting managing complex services. Academic medical center experience preferred.
• LICENSURE
• CT Nursing License required.
• SPECIAL SKILLS
• In personal and job-related decisions and actions, consistently demonstrates the values of integrity (doing the right thing), patient-centered (putting patients and families first), respect (valuing all people and embracing all differences ), accountability (being responsible and taking action), and compassion (being empathetic). Exceptional customer relations skills; ability to build relationships in a complex environment.
• PHYSICAL DEMAND
• Requires prolonged standing, sitting, walking; use of sight, hearing, and touch
• YNHHS Requisition ID
• 193991

Responsibilities

• 1. 1. Overall 1.1 Through exceptional leadership, innovation and commitment, develops a team of highly skilled managers and staff who work together to achieve Patient Services goals. 1.2 Ensures accountability for high performance in patient satisfaction, staff development and regulatory readiness for all adult inpatient medicine and critical care units. 1.3 Communicates the vision of patient services so that employees and key stakeholders understand achieving excellence and high reliability. 1.4 Creates and maintains a positive work environment that benefits patients, staff, physicians and other key stakeholders. 1.5 Implements interdisciplinary plans through effective partnerships with physicians and other disciplines. 1.6 Ensures accountability for financial, operations and managerial effectiveness. 2. Unit & Service Line Specialty Objectives 2.1 Works directly with the managers to assure the delivery of safe, high quality patient centered care in adult inpatient medicine and critical care areas. 2.2 Ensures accountability for high performance in patient satisfaction 2.3 Collaborates with division leadership to develop and implement clinically relevant and fiscally sound programs, goals, and objectives. 2.4 Achieves performance management goals through interdisciplinary collaboration. 2.5 Scans environment for programmatic changes in response to trends in market demand, research, and clinical practice. 2.6 Achieves excellence in patient and family care through continuous evaluation of practice according to established clinical standards 2.7 Ensures that all regulatory standards are communicated, understood and implemented by managers and staff. 2.8 Continuously monitors the budget and the delivery of services and products. 3. Fiscal Management 3.1 Develops and manages a department budget to ensure the delivery of cost-effective, safe, quality care 3.2 Develops financial and programmatic recommendations for division and Hospital leadership. 3.3 Evaluate financial information on a regular basis in order to develop new models of care and improve efficiency with physician leaders. 3.4 Engages managers, staff and physicians in clinical and financial planning. 3.5 Communicates the rationale for financial decisions so that managers, staff and physicians understand their roles in meeting financial targets. 3.6 Evaluates department/program operations for potential implementation of cost-effective changes. 3.7 Establishes processes to ensure that required resources for patient care, e.g., staff, equipment, technology, information, etc., are available to meet department priorities. 3.8 Monitors trends in physician practices and their impact on the delivery of quality patient care. 4. Human Resource Management 4.1 Provides leadership to patient services management and staff in a collaborative environment that offers job satisfaction, recognition, and career development. 4.2 Facilitates personal and professional growth of department employees. 4.3 Stimulates innovative thinking to accomplish objectives 4.4 Clearly establishes expectations for high levels of performance and holds patient services management accountable for achieving them. 4.5 Integrates change through active support and open communication. 4.6 In collaboration with clinical leadership and human resources, ensures the efficacy of systems/processes to recruit and retain adequate and appropriate staff to meet patient, regulatory, fiscal and developmental requirements for the department. 4.7 Identifies manpower implications of regional and national practice and staffing trends. 4.8 Ensures that all managers and staff understand their roles in accomplishing department and strategic objectives. 4.9 Ensures that department and cross-functional teams involving patient services managers and staff function effectively. 5. Organizational Leadership 5.1 Leads department-centered interdisciplinary initiatives and cost and value initiatives. 5

Qualifications

• EDUCATION
• 1.Bachelor's Degree in Nursing required; Graduate degree required which may be in a related field. 2.Nursing leadership certification required.
• EXPERIENCE
• A minimum of 5 years' experience with demonstrated successful leadership /management experience in an acute care setting managing complex services. Academic medical center experience preferred.
• LICENSURE
• CT Nursing License required.
• SPECIAL SKILLS
• In personal and job-related decisions and actions, consistently demonstrates the values of integrity (doing the right thing), patient-centered (putting patients and families first), respect (valuing all people and embracing all differences ), accountability (being responsible and taking action), and compassion (being empathetic). Exceptional customer relations skills; ability to build relationships in a complex environment.
• PHYSICAL DEMAND
• Requires prolonged standing, sitting, walking; use of sight, hearing, and touch