Payment Operations Team Lead

Job Title:

Payment Operations Team Lead

Location:

Henderson - Green Valley

What you'll do:

• The Payment Operations Team Lead supports enterprise payment operations by leading the day‑to‑day execution of payment processing activities across multiple payment rails, ensuring service levels, controls, and team performance expectations are met. This role is primarily responsible for overseeing daily workflows, managing escalations, and ensuring the team processes payment activity accurately, timely, and in compliance with bank policies and regulatory requirements. The role provides direct support to Payment Operations Specialists, Senior Specialists, and Analysts, while partnering with internal stakeholders such as Risk, Compliance, Technology, and Treasury Management to resolve issues and support operational execution. This position is combines hands‑on subject matter expertise with responsibility for work direction, coaching, quality oversight, and day‑to‑day operational decision‑making. Responsible for supporting the Payment Operations team by coordinating, assigning, and monitoring daily work across payment processing activities to ensure deadlines, service levels, and operational priorities are met.
• Balance workloads, manage coverage, and oversee department opening and closing activities as applicable.
• Serve as the primary escalation point for complex payment issues, customer concerns, and time‑sensitive decisions, including approval of non‑standard items or work near cutoff times.
• Ensure appropriate documentation, risk awareness, and adherence to approval limits.
• Provide ongoing guidance, coaching, and training to team members; document errors or trends and support quality review activities.
• Partner with management on performance feedback, development needs, and corrective action escalation when required.
• Ensure team adherence to regulatory, compliance, fraud, and risk controls.
• Support audits, reporting, and control testing, and contribute to procedure development, maintenance, and process improvements that enhance efficiency or reduce risk.

What you'll need:

5+ years of related experience in Financial Services, Payment Operations, Banking Operations or similar field.

Bachelor's degree or equivalent experience required.

Previous leadership experience preferred.

Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.

Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.

Intermediate to advanced experience leading or coordinating payment operations workflow in a banking or financial services environment, including oversight of daily workflows, escalations, approvals, and adherence to operational controls across multiple payment rails.

Intermediate to advanced experience supporting compliance, audit, or risk management activities related to payment processing, as well as contributing to procedure development, quality review, and continuous improvement initiatives.

Advanced speaking and writing communication skills.

Highly Preferred: Accredited ACH Professional, Accredited Payments Risk Professional, Accredited Faster Payment Professional, National Check Professional.

Compensation: Hourly range for new hires is generally $35.14 - $43.40 for Henderson, NV. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned and restricted stock.

About the company:

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488.  When contacting us, please provide your contact information and state the nature of your accessibility issue.  We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

© Western Alliance Bancorporation