Project Manager, Lounge Partnerships

How you'll help us Keep Climbing (overview & key responsibilities)

The Project Manager, Global Lounge Partnerships & Operations is responsible for overseeing Delta's portfolio of partner, alliance, and third-party lounge relationships to deliver a seamless and premium customer experience across the global network. This role serves as the primary liaison between Delta and lounge partners, leading contract negotiations, financial management, operational performance oversight, and cross-functional collaboration to support strategic lounge initiatives.

The position requires strong relationship management, analytical, and business planning skills, as well as the ability to influence internal and external stakeholders.

Analyze lounge utilization, costs, and partner performance to inform budgeting, forecasting, and strategic business planning.

Maintain accurate customer-facing lounge information across Delta's digital channels and coordinate customer communications related to service updates and operational changes.

Support lounge operations and customer experience initiatives by partnering with internal stakeholders and external providers to address service issues and drive continuous improvement.

Represent Delta in SkyTeam Alliance forums, working groups, and business reviews, influencing lounge program strategy, policy and partner alignment.

Manage Delta's portfolio of third-party, alliance, and partner lounge relationships, ensuring consistent delivery of Delta's premium customer experience standards.

Lead the negotiation, implementation, renewal, and administration of lounge access agreements with external partners and service providers.

Partner with internal stakeholders, including SkyMiles, ACS, Legal, Finance, Marketing, and Alliance teams, to support lounge-related initiatives and contractual commitments

Manage end-to-end lounge billing and payment processes, including invoice validation, dispute resolution, reconciliations, and financial reporting.

Identify and implement opportunities to improve operational efficiency, strengthen partner relationships, and elevate the customer experience.

Build and maintain strong relationships with senior leaders, colleagues, external partners, and key commercial stakeholders.

What you need to succeed (minimum qualifications)

Is at least 18 years of age and has authorization to work in the United States.

Possesses a high school diploma, GED, or high school equivalency.

Embraces diverse people, thinking, and styles.

Consistently prioritizes safety and security of self, others, and personal data.

• Bachelor's degree or equivalent in Management, Economics, Finance or a related analytical field is required; MBA / Masters level degree a plus
• Minimum of 5+ years working experience of increasing responsibility in the aviation / finance sector
• Must possess strong financial acumen and analytical skills
• Proven track record of preparing recommendations through analysis and experience creating new processes/analyses from scratch
• Must be able to work cross functionally with strong organization and communication skills
• Strong executive presence and ability to navigate complex business environments
• Culturally aware, with a passion for fostering global relationships

Collaborative mindset and ability to work effectively across commercial teams and should possess significant business maturity, a positive can-do attitude, and ability to address problems with the required sense of urgency

Advanced proficiency in Microsoft PowerPoint and Excel

Skilled in interpreting data to uncover opportunities and solve business challenges

What will give you a competitive edge (preferred qualifications)

Inquisitive nature and strong interest in international markets, cultures and the airport lounge landscape

Bachelor's degree or equivalent in Management, Economics, Finance or a related analytical field is required; MBA / Masters level degree a plus