Sr. Reconditioning Technician

Job Title:

Sr. Reconditioning Technician

Team:

Business Operations

Location:

Onsite - Norwalk, CA

Employment Type:

Full-time, Hourly, Non-Exempt

Reports To:

General Manager

About Plug

Plug is the marketplace for used electric vehicles. Consumers get an instant cash offer backed by battery-health data, and dealers across the US bid in real time on that inventory. Former Tesla executives founded Plug in 2023. We’ve facilitated $150M in EV sales and raised a $20M Series A led by Lightspeed Venture Partners.

Why Plug

You’ll own a piece of the biggest infrastructure opportunity in automotive.

You’ll work on a platform built exclusively for EVs, with nothing adapted from legacy automotive.

You’ll be part of an AI-native company. We’re rethinking how work gets done at a fundamental level.

You’ll work directly with operators who have scaled multi-billion dollar businesses in automotive, EV, and marketplaces.

You’ll have real ownership, high autonomy, and a direct line to company outcomes.

The Opportunity

As Plug’s first Reconditioning Technician, you’ll help drive the development and scaling of a brand-new function that challenges how reconditioning is performed in the automotive industry today. You’ll own the entire reconditioning process from start to finish: inspecting, repairing, and ensuring all cars meet Plug’s “Retail Ready” standard. On day one, you will also be managing vendor relationships, creating SOPs, and providing input into relevant system development efforts.

Soon after, you will start to build a team containing junior technician(s) and/or operation specialist(s).

You’ll report directly to Plug’s General Manager and have direct influence over how this function is built from the ground up and support rollout to other locations across the country.

What You’ll Do

• Inspect and Recondition Vehicles
• Conduct thorough inspection (diagnostics, exterior, interior, mechanical, and road test) on all incoming vehicles.
• Perform light reconditioning (e.g., tires, brake pads, cabin air filters, wiper blades, etc.) and non-powertrain repairs (e.g., exterior trim, door handles, suspension, etc.).
• Diagnose, identify, and resolve complex issues across all major vehicle systems using various diagnostic software and tools.
• As the team expands: mentor and develop junior technicians, provide day-to-day guidance, and sign off on repairs.
• Build a Scalable Operation
• Track inventory and order replacement parts from OEMs and third-party distributors. Develop a sourcing strategy to ensure parts needed for common repairs remain stocked.
• Direct end-to-end vehicle movement from intake to repair to prep and pickup.
• Monitor battery state of charge levels and keep above defined threshold for all vehicles on-site.
• Coordinate repairs with on-site (mobile) and off-site service vendors.
• Create Plug’s in-house reconditioning SOPs from the ground up and continuously update them with improvements discovered while scaling up the operation.
• Maintain a clean, safe, and organized workspace.
• Serve as Plug’s Reconditioning Subject Matter Expert
• Support the implementation of remote diagnostics into the cash offer process.
• Serve as Plug’s in-house subject matter expert on reconditioning and technical vehicle issues to support products and programs across the company.

What You’ll Bring

• 3+ years of automotive technician experience, with hands-on diagnostic work required.
• Previous EV OEM experience (e.g., Tesla, Rivian, Lucid) strongly preferred. Powertrain (HV battery and drive unit) experience is a plus.
• Strong diagnostic instincts and experience with OEM and aftermarket software and scan tools.
• Ability to read wiring diagrams, service manuals, and technical knowledge bases.
• Experience owning a wide scope using various skill sets, from hands-on diagnostics, inspections, and repair to on-site operations and SOP development, on your own until we expand the team.
• Comfortable working independently in an environment where you are responsible for defining your team’s processes from the ground up.
• Naturally curious, with a willingness to experiment with different ways to continuously improve and hit our aggressive turnaround time goals.
• ASE certifications strongly preferred: A-series (A4-A8) plus L1 and/or L3 advanced, and L4 (ADAS).
• Valid driver’s license with a clean record.
• Physical Requirements
• Stand and walk for extended periods.
• Lift up to 50 pounds.
• Bend, kneel, squat, and work underneath vehicles.
• Operate lifts, power tools, and diagnostic equipment.
• Comfortable working indoors and outdoors around moving vehicles and shop equipment.
• Safely drive and road-test vehicles.