Account Manager - Commercial Lines (Aviation)

Job Description:

Title: Account Manager - Commercial Lines

Work Mode:  Fully Remote for candidates able to work EST schedule  | Supporting:  Gainesville, GA office  | Book Focus:  Aviation

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours.

To view our branch locations, please visit: ioausa.com/locations

About the Role:  Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.

Key Responsibilities:

• Technical Competence : Maintain technical competence and industry expertise.
• Team Leadership : Direct daily activities of the account management team.
• Customer Service : Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Policy Management : Manage policy expirations and renewals.
• Renewal Process : Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Accounts Receivable : Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• System Maintenance : Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Activity Monitoring:  Monitor and maintain activity/suspense to ensure timely completion.
• Communication:  Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Service Excellence:  Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Policy Compliance:  Stay updated on company policies and procedures.
• Continuous Improvement:  Seek and adopt best practices to improve individual and team performance.
• Champion IOA Values:  Demonstrate integrity and leadership.
• Ideal Candidate Qualifications: 3+ years of account management experience, or 5+ years in the insurance industry
• Thorough knowledge of insurance brokerage and client needs
• Required active licensing; professional designation (CIC or equivalent) preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

What We Offer:

• Competitive salaries and bonus potential
• Company-paid health insurance
• Paid holidays, vacations, and sick time
• 401K with employer match
• Professional growth and career progression opportunities
• Respectful culture and work/family life balance
• Community service commitment
• Supportive teammates and a rewarding work environment

What to Expect (Application Process):

30-Minute Phone Screen, Online Assessments, and Interview(s)