WORKFORCE MANAGEMENT SR ANALYST

This position is responsible for the daily processing, administration, enhancement, and application security for Reflexis workforce management systems (ATLAS scheduling system), and Operations administration of ePAS. This position also provides system support and troubleshooting for members of HR, IS, Operations, and other groups as required.

This position is responsible for the daily processing, administration, enhancement, and application security for Reflexis workforce management systems (ATLAS scheduling system), and Operations administration of ePAS. This position also provides system support and troubleshooting for members of HR, IS, Operations, and other groups as required.

• Job Responsibility
• Responsible for daily processing and administrative functions for Reflexis ATLAS system including data validation: (60%)
• • Daily file uploads and extracts, including balancing of multiple files/systems
• • Ability to monitor and report on a high volume of data flow between multiple systems and troubleshoot when necessary

• Addition and deletion of system components, along with testing and documenting those changes.
• Assist user groups with the resolution of system performance or processing issues.
• Log problems with internal or vendor’s helpdesks as necessary.
• Document processes, system setup, and configuration

Coordinate and assist in system implementations and upgrades. Work directly with individual department and IS. This responsibility includes: (15%)

• Development and maintenance of system installation timeline.
• Develop system and implementation testing plans and conduct and/or assist in testing.
• Develop standardized processes and system balancing procedures.
• Management of process guides, maintenance of process guide archive.

General responsibilities: (25%)

• Assist users when general application usage questions aries.
• Train users on how to generate system reports or extracts for current or historical data.
• Perform ongoing investigation for future system enhancements. Review and recommend software revisions or upgrades when available.
• Assist finance users in the development and implementation of training programs and materials regarding the use of finance systems.
• Perform monthly forecasting and reporting functions.
• Organize and maintain archive system to preserve all system input files for research.
• Maintain a working knowledge of all schedule system inputs and structure to assist in cross-departmental decision-making.
• Special projects as assigned.

Job Qualifications

• Experience using or supporting scheduling or WFM systems. Retail schedule systems are a plus.
• Excellent computer skills. Daily duties involve use of a number of different application and extensive file manipulation across the internal and external networks.
• Intermediate-to-advanced abilities in MS Excel and/or Access or their equivalent.
• Experience writing reports from a relational database (Access reports, Crystal reports, Web FOCUS, etc.)
• Light programming or scripting ability (HTML, VBA, etc.) is a plus.
• Basic understanding of Workforce management principals including scheduling, staffing guidance, payroll and time and attendance reporting.
• Ability to plan, organize, prioritize and be a self-starter.
• Should enjoy working in a fast paced, high volume environment with time constraints, while requiring a high degree of accuracy.
• Excellent analytical and problem solving skills. Be able to proactively recognize issues and respond accordingly to avert major problems affecting corporate financial statements or other reports.
• Decision making skills and strong self-initiative to dig into issues.
• Excellent verbal and written communication skills. Must be able to effectively communicate across all internal levels, from end user to Sr. Management, as well as with outsiders such as vendor technical support staff or contacts within other organizations.
• Ability to prepare and conduct structured training classes.
• Ability to develop and maintain strong working relationships with peers and management.
• Ability to develop and maintain system documentation and procedures.
• Team-oriented attitude.

Education/Experience

A bachelor’s degree in a business or IT field of study. Four years of work experience, either in an IT role, analytical operations role or a finance/accounting role with heavy emphasis on systems.