Strategic Discretionary Accounts Manager

Overview

WHO are we looking for?

The Strategic Discretionary Accounts Manager is responsible for supporting CAPTRUST's strategically important discretionary retirement plan relationships. This role serves as the primary discretionary relationship manager and strategic resource for advisor teams supporting high-value clients utilizing 3(38) fiduciary services, AMA/QDIA solutions, custom target date funds, and our Alegeus HSA partnership.

The position provides dedicated support for a portfolio representing significant discretionary revenue and growth opportunities, ensuring clients receive a differentiated service experience through proactive engagement, customized reporting, innovative solutions, and ongoing strategic partnership.

Responsibilities

• The Manager II will oversee support for several of the firm's most visible and resource-intensive discretionary relationships. This role solidifies the client experience for over $12M in DC revenue, creates consistency among this group of high touch key clients, and reduces risk. It includes:
• Advisor Relationship Management
• Serve as the dedicated discretionary business partner to advisors managing strategic accounts.
• Develop deep knowledge of client objectives, governance structures, investment lineups, and servicing requirements.
• Maintain regular communication with advisor teams regarding client priorities and emerging opportunities.
• Coordinate resources across Research, Investment Consulting, Client Success, Reporting, and Portfolio Management.
• Proactive Client Development
• Identify opportunities to improve client outcomes and deepen relationships.
• Serve as a subject matter resource for complex discretionary engagements.
• Investment Reporting & Analytics
• Develop and maintain enhanced reporting packages for strategic clients.
• Drive innovation in discretionary reporting and client analytics.
• Partner with internal teams to create customized dashboards, performance reports, investment analyses, and fiduciary monitoring materials.
• Ensure reporting aligns with each client's unique governance and decision-making needs.
• Client Meeting and Participation
• Attend client meetings alongside advisor teams.
• Assist with preparation of investment committee and fiduciary committee presentations.
• Present discretionary insights and recommendations when appropriate.
• Coordinate and execute follow-up action items.
• Internal Leadership & Coordination
• Act as the quarterback for complex discretionary relationships.
• Escalate and resolve client service issues.
• Ensure consistent execution across multiple internal teams.
• Help establish best practices for servicing key discretionary accounts.

Qualifications

Minimum Qualifications:

• Completion of a four-year college degree – Business Administration, Finance, Economics, or Accounting preferred or equivalent work experience
• At least 12 years of relevant industry experience
• Desired Qualifications/Skills: Experience working with defined contribution plans, specifically 401(k) and 403(b) plans
• Relationship management, client management, and project management experience are a plus
• Working knowledge of ERISA guidelines and regulations
• Experience working with clients in an ERISA 3(38) capacity a plus
• Experience with Bloomberg, eVestment, Investment Metrics and Morningstar Direct a plus
• Industry-related certifications and designations are a plus (examples: FINRA Series 6, 65,63,7, CRPS, AIF, QKA)
• Significant experience with Microsoft products, especially Excel/PowerPoint
• WHAT can you expect from your career at CAPTRUST?
• Our colleagues, like our clients, tend to stay with CAPTRUST for years. There’s a reason for it; it’s a great culture in which to work and grow. We all work together, each of us motivating those around us with our commitment to high standards. At CAPTRUST, expect a fully stocked break room, fun employee events, and a quality team surrounding you with opportunities for personal growth.
• Our Employee Benefits Package shows how much we value our team. Some benefits include:
• Company discretionary bonus.
• Health, dental, and vision coverage, employer 401(k) plan and company match, health savings accounts, flexible spending accounts, and voluntary supplemental plans subject to plan terms.
• Company-paid benefits such as life insurance, short-term disability, and long-term disability, subject to applicable waiting periods.
• Paid time off (PTO) or Paid Sick Leave (PSL)
• WHERE will you be working?
• 4208 Six Forks Rd #1700 | Raleigh, NC 27609
• Due to the nature of the role, this is not a remote or work from home position. #LI-Onsite
• HOW do we build a world class organization one brick at a time?
• We make it a priority to hire those who have a commitment to service, a real interest in other people, and a passion to continuously improve. Simply put: the difference at CAPTRUST is the quality of our people and depth of our bench. If you are ready to make your mark, we want to talk to you.
• Are you the next brick?
• To get it done the CAPTRUST Way, an individual should exhibit the following characteristics:
• Ability to build successful, collaborative, and trusting relationships
• Instinctive aptitude for consistently creating accurate, concise, respectful, and easy-to-understand verbal and written communications conveying complex information
• A strong sense of urgency about getting work done and solving problems to achieve results that benefit our clients and colleagues, even when faced with challenges
• Inherent desire to give back to our communities and enrich the lives of those around us
• An other-centered mindset
• Integrity through maintaining objectivity
• EEO/Diversity Statement: At CAPTRUST, we are committed to building and maintaining a diverse workforce and inclusive work environment where ALL colleagues feel authentically seen, respected, and supported.
• It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of sex (including pregnancy, childbirth, or other related medical conditions), gender, race (including hair texture or hairstyles associated with race), religion, color, national origin, ancestry, physical or mental disability, genetic information, age, sexual orientation, gender identity, gender expression, protected veteran status, uniformed service, or any other status protected by federal, state, or local laws.#mid-senior
• This position will remain open until filled.

Responsibilities

• The Manager II will oversee support for several of the firm's most visible and resource-intensive discretionary relationships. This role solidifies the client experience for over $12M in DC revenue, creates consistency among this group of high touch key clients, and reduces risk. It includes:
• Advisor Relationship Management
• Serve as the dedicated discretionary business partner to advisors managing strategic accounts.
• Develop deep knowledge of client objectives, governance structures, investment lineups, and servicing requirements.
• Maintain regular communication with advisor teams regarding client priorities and emerging opportunities.
• Coordinate resources across Research, Investment Consulting, Client Success, Reporting, and Portfolio Management.
• Proactive Client Development
• Identify opportunities to improve client outcomes and deepen relationships.
• Serve as a subject matter resource for complex discretionary engagements.
• Investment Reporting & Analytics
• Develop and maintain enhanced reporting packages for strategic clients.
• Drive innovation in discretionary reporting and client analytics.
• Partner with internal teams to create customized dashboards, performance reports, investment analyses, and fiduciary monitoring materials.
• Ensure reporting aligns with each client's unique governance and decision-making needs.
• Client Meeting and Participation
• Attend client meetings alongside advisor teams.
• Assist with preparation of investment committee and fiduciary committee presentations.
• Present discretionary insights and recommendations when appropriate.
• Coordinate and execute follow-up action items.
• Internal Leadership & Coordination
• Act as the quarterback for complex discretionary relationships.
• Escalate and resolve client service issues.
• Ensure consistent execution across multiple internal teams.
• Help establish best practices for servicing key discretionary accounts.

Qualifications

Minimum Qualifications:

• Completion of a four-year college degree – Business Administration, Finance, Economics, or Accounting preferred or equivalent work experience
• At least 12 years of relevant industry experience
• Desired Qualifications/Skills: Experience working with defined contribution plans, specifically 401(k) and 403(b) plans
• Relationship management, client management, and project management experience are a plus
• Working knowledge of ERISA guidelines and regulations
• Experience working with clients in an ERISA 3(38) capacity a plus
• Experience with Bloomberg, eVestment, Investment Metrics and Morningstar Direct a plus
• Industry-related certifications and designations are a plus (examples: FINRA Series 6, 65,63,7, CRPS, AIF, QKA)
• Significant experience with Microsoft products, especially Excel/PowerPoint
• WHAT can you expect from your career at CAPTRUST?
• Our colleagues, like our clients, tend to stay with CAPTRUST for years. There’s a reason for it; it’s a great culture in which to work and grow. We all work together, each of us motivating those around us with our commitment to high standards. At CAPTRUST, expect a fully stocked break room, fun employee events, and a quality team surrounding you with opportunities for personal growth.
• Our Employee Benefits Package shows how much we value our team. Some benefits include:
• Company discretionary bonus.
• Health, dental, and vision coverage, employer 401(k) plan and company match, health savings accounts, flexible spending accounts, and voluntary supplemental plans subject to plan terms.
• Company-paid benefits such as life insurance, short-term disability, and long-term disability, subject to applicable waiting periods.
• Paid time off (PTO) or Paid Sick Leave (PSL)
• WHERE will you be working?
• 4208 Six Forks Rd #1700 | Raleigh, NC 27609
• Due to the nature of the role, this is not a remote or work from home position. #LI-Onsite
• HOW do we build a world class organization one brick at a time?
• We make it a priority to hire those who have a commitment to service, a real interest in other people, and a passion to continuously improve. Simply put: the difference at CAPTRUST is the quality of our people and depth of our bench. If you are ready to make your mark, we want to talk to you.
• Are you the next brick?
• To get it done the CAPTRUST Way, an individual should exhibit the following characteristics:
• Ability to build successful, collaborative, and trusting relationships
• Instinctive aptitude for consistently creating accurate, concise, respectful, and easy-to-understand verbal and written communications conveying complex information
• A strong sense of urgency about getting work done and solving problems to achieve results that benefit our clients and colleagues, even when faced with challenges
• Inherent desire to give back to our communities and enrich the lives of those around us
• An other-centered mindset
• Integrity through maintaining objectivity
• EEO/Diversity Statement: At CAPTRUST, we are committed to building and maintaining a diverse workforce and inclusive work environment where ALL colleagues feel authentically seen, respected, and supported.
• It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of sex (including pregnancy, childbirth, or other related medical conditions), gender, race (including hair texture or hairstyles associated with race), religion, color, national origin, ancestry, physical or mental disability, genetic information, age, sexual orientation, gender identity, gender expression, protected veteran status, uniformed service, or any other status protected by federal, state, or local laws.#mid-senior
• This position will remain open until filled.