HVAC Service Manager

We are seeking an experienced HVAC Service Manager to oversee daily service department operations, lead a team of HVAC technicians, and ensure the delivery of high-quality heating, ventilation, and air conditioning services. This individual will be responsible for managing service calls, developing technicians, maintaining strong customer relationships, and driving departmental profitability.

The ideal candidate has a strong background in the HVAC industry, proven leadership abilities, and the ability to balance technical service operations with customer service, scheduling, and business performance.

Responsibilities

• Service Department Management: Oversee daily HVAC service operations, including scheduling, dispatching, work order management, and technician productivity.
• Team Leadership: Hire, train, mentor, and manage HVAC service technicians while promoting accountability, teamwork, and professional development.
• Technical Support: Assist technicians with troubleshooting complex HVAC issues, diagnosing equipment failures, and identifying effective repair solutions.
• Customer Relations: Resolve customer concerns, maintain strong client relationships, and ensure a high level of service satisfaction.
• Financial Performance: Monitor department revenue, gross margins, labor costs, service profitability, and overall operating expenses.
• Service Sales: Identify opportunities for repairs, equipment replacements, preventative maintenance agreements, and additional service offerings.
• Quality Control: Ensure all work meets company standards, manufacturer specifications, applicable codes, and safety requirements.
• Scheduling and Efficiency: Optimize technician workloads, service response times, and resource allocation to maximize productivity.
• Preventative Maintenance: Oversee maintenance programs and ensure service agreements are completed accurately and on schedule.
• Reporting and Administration: Review service reports, work orders, estimates, invoices, and performance metrics to identify areas for improvement.
• Safety and Compliance: Enforce company safety policies and ensure technicians follow applicable HVAC regulations and industry best practices.
• Cross-Department Coordination: Work closely with installation, sales, operations, and administrative teams to support overall company goals.

Requirements

• 5+ years of experience in the HVAC industry, with a strong background in service operations.
• Previous experience managing, supervising, or leading HVAC service technicians.
• Strong knowledge of commercial and/or residential HVAC systems, equipment, diagnostics, and repair procedures.
• Demonstrated ability to manage service schedules, technician workloads, and customer expectations.
• Understanding of service department financials, labor productivity, profitability, and performance metrics.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to handle customer escalations and make sound operational decisions.
• Proficiency with service management software, dispatching platforms, and Microsoft Office.
• Valid driver's license and acceptable driving record.

Preferred Qualifications

• HVAC technical certification or relevant trade school education.
• Experience managing preventative maintenance agreements and service contracts.
• Familiarity with HVAC estimating, replacement sales, and service agreement development.
• Experience with HVAC service management software and key performance indicators (KPIs).
• Applicable state or local HVAC license, where required.