Pricing Operations Coordinator (Pharma)

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Role Overview

The Pricing Operations Coordinator is the central intake and coordination point for pricing requests across Masters. The role routes and tracks requests to completion, monitors service levels, maintains the documentation and issue logs that support pricing controls, and reports on operational performance.

Working under moderate supervision, the Coordinator applies established pricing processes to resolve routine and moderately complex operational issues. The role partners daily with Sales Representatives, Account Managers, Strategic Account teams, and Purchasing, and is key to making pricing support timely, traceable, and scalable.

Key Responsibilities

• Pricing Request Intake & Coordination – Serve as the primary intake resource for pricing requests and inquiries from Sales, Account Management, Strategic Accounts, and Purchasing. Review, prioritize, categorize, and route requests; document and track each through completion; monitor queues and escalate aging items.
• Workflow Governance & SLA Management – Monitor adherence to Pricing Operations service level agreements, maintain request tracking and workflow tools, and provide operational metrics and reporting for workload management and leadership visibility. Identify bottlenecks and recurring issues for process improvement.
• Documentation & Knowledge Management – Create and maintain SOPs, process documentation, job aids, and training materials. Keep documentation current as pricing programs and price files evolve, and maintain centralized knowledge repositories that support onboarding and cross-training.
• Quality Assurance, Audit & Exception Management – Maintain issue logs and exception tracking tied to pricing controls, assist with root cause investigation of pricing discrepancies, and ensure audit evidence and supporting documentation are retained in line with governance requirements.
• Testing, Change Management & Continuity Support – Coordinate testing for pricing system enhancements and new workflows, document test scenarios and results, and support deployment readiness and change communications. Maintain continuity and coverage documentation to reduce key-person dependencies. Additional duties as assigned.
• Minimum Requirement
• Degree and typically requires 2+ years of relevant experience.
• Education
• Bachelor’s degree in Business, Finance, Supply Chain, Analytics, or a related field; equivalent experience considered.
• Critical Skills
• 2+ years in pricing, sales support, operations coordination, business analysis, or a comparable process-driven role.
• Proficient in Microsoft Excel, Word, PowerPoint, and Teams; experience maintaining trackers, reports, and dashboards.
• Strong organizational, time management, and prioritization skills with high attention to detail.
• Excellent written and verbal communication; able to coordinate across Sales, Purchasing, and Pricing stakeholders.
• Ability to manage multiple priorities in a fast-paced operational environment.

Preferred Qualifications

• Pharmaceutical distribution or B2B pricing operations experience; secondary wholesale a plus.
• Experience with SLA management, ticketing, or workflow management tools.
• Familiarity with pricing governance, operational controls, and audit documentation.
• Experience writing SOPs, job aids, or training materials.
• Exposure to SAP, SQL, Power BI, or Tableau.
• Success Measures
• Pricing requests routed accurately and completed within SLA targets.
• Documentation current, accessible, and audit-ready.
• Issue logs and exception tracking provide complete traceability.
• Governance controls consistently followed.
• Continuity documentation and cross-training plans maintained.
• Sales and business partners report timely, transparent operational support.
• Working Conditions
• Environment – Remote (Work at Home); occasional travel to Las Colinas or Mason, OH.
• Physical Requirements – Primarily computer-based work; no lifting requirements.